Unable to Download HALion Symphonic Orchestra

Hey Everybody
I had to reinstall Cubase because it was having someproblems so I uninstalled all cubase-related products including HSO. I then went on the “My Produts” of the website and HSO was not listed in the downloads sections, but Cubase was. I then tried to download it from the support page, but it said that the download was cut short. I tried that again and the same problem keeps occuring. I have activated it on both the website and the elicencer.