Unable to load piano models in The Grand 3

Virtual instruments The Grand
1

Hello.

The Grand 3 has been working for me until recently, when I discovered that none of the piano models will load.

When I try to load a piano model, I see small diskette graphics in the model selection pop-up menu.

I opened Steinberg Library Manager and found a triangular, red warning icon in the upper right hand corner.

Clicking on the warning icon opened a pop-up with a list of missing library files. They appeared to be associated with The Grand 3.

The files listed in the pop-up are the same as those in the folder “Content The Grand 3” on the drive with all my VST instruments, projects, etc.:

Screen Shot 2022-03-10 at 9.51.54 AM
Screen Shot 2022-03-10 at 9.51.54 AM3406×2028 777 KB

The files don’t appear to be missing, the drive is less than 25% full, and all my other VST instruments (e.g., halion, groove agent) are functioning normally. I don’t know what changed that caused The Grand 3 to stop working.

Useful pointers to resolve this problem would be greatly appreciated. Thanks for reading.

2

Following.

I have a similar problem. I had to reinstall all my software recently, and after installing The Grand 3 (as I was downloading and installing my other Steinberg products) the app opened fine, but nothing happened when I clicked on a model. I was able to “launch” a piano using the menu system, but then I got a popup saying that piano wasn’t installed (they all say that). When I checked Steinberg Library Manager, there was no tab at all for The Grand content. When I click “open” on the downloaded content, it opens the SLM but still doesn’t show up. I don’t do anything unusual in terms of change the default install paths or anything like that. Any ideas? On an iMac i9 with 64GB ram running Big Sur 11.6.5.

3

Hi Adam. Steinberg support helped me resolve the issue a couple weeks ago. I wish I could remember more specifics, but basically my sound library associated with The Grand 3 needed to be re-registered.

It’s still not clear to me why I had a problem in the first place. I purchased and installed the VST and began using it with no issues. Then, seemingly out of the blue, I could not load piano models. I asked the support rep if he knew how the issue surfaced and didn’t really get a straight answer.

Long story short, I can use the VST again. I’m happy. I encourage you to use Steinberg chat support if you still haven’t resolved your issue with The Grand 3.