Im trying to purchase Cubase 14 update from November but without success. I made ticket at Steinberg but i didn’t get reply until 10 days ago.
2 months waiting to hear that I need to made new ticket because they gonna shut down the first one, without explanation ? I also send the message to Fast Spring , answer was : I regret to inform you that we are unable to accept your order at this time,…??? Why? I never get answer .
Every update i pay with Ideal I tried also with the Paypal but without success.
I didn’t get any help from Steinberg. I made the second ticket ,as they asked but until now , nothing! No response ! Im Cubase user for over 15 years , this is so unprofessional.
Where are you from?
Im from the Netherlands .
If you try to pay via Paypal what error message do you receive? Are you currently in the Netherlands? Do you use a VPN?
Can you try Paypal as well? In Germany you can only pay either with Paypal or Creditcard by now. FastSpring changed that lately.
Just to make sure: you accessed this page via the official Steinberg website, right?
Please make sure that you grey out your personal data very thoroughly - you might want to delete the last screenshot…
Please made contact with us and we will help…
2 months waiting for reply on all my messages but no reaction from Steinberg. Im gonna stay with Cubase 13 for now, its a shame how they do business this days.
I tried also with Paypal , same message . Official website!
Oh my… I’d be frustrated, too.
It is a well known fact that Steinberg’s support tickets do not exactly put you on the fast lane. In this case, however, it does not matter as it is FastSpring’s responsibility. Steinberg outsourced the payment department a long time ago.
Have you tried to reach Fastspring via telephone? Or maybe try again with a friend’s Paypal account?
As @Reco29 said, Steinberg won’t be able to help you here so waiting for them to answer is wasting your time. You really need to talk to Fastspring.
See here
Well, according to your own post, you opened a ticket on Nov 7th last year, which means you waited 2 months to get the issue resolved. As you can see, @aeg has also been waiting 2 months so far for a response. In both cases this is the very definition of wasting time.
On top of that, you wasted the time of a Steinberg support person who would have had to contact Fastspring on your behalf to resolve the problem.
The chances are good that both you and @aeg would have had your issue resolved in a week if you’d just contacted Fastspring in the first place.
It would have been much more conveniant, if Steinberg and Fastspring had a completely clear work through, which they did (or do) not have.
On this case, I am glad, that Steinberg resolved the issue here.
As a customer, I see Steinberg 100% responsible for this, because Cubase is actually their product and Fastspring is just an intermediate actor, which did something, that Steinberg seemingly did not anticipate completely.
In part, I understand the situation of Steinberg here, so blaming is probably not proper…
The details here remain classified though 
Reminder: Do not ever blame the customer, if he wants to make business with you.
We live in a world of organized unresponsibilities…
Im 1000% with Sunnyman
Reminder: Do not ever blame the customer, if he wants to make business with you.
We live in a world of organized unresponsibilities…
Im still waiting and time is ?