Hello,
I lost access to my old computer for a long time, and just got it repaired to regain access. While I still had no access, the eLicenser service was discontinued.
I have attempted to deactivate the old license, but there’s no way I can do that in the MySteinberg interface. It shows that I own Dorico 3.5 on a Soft Elicenser, but there’s no option to deactivate it, I have no vouchers to upgrade to Steinberg Licensing, and when I ran the “Grace Period Check” on the old computer, it went half an hour and never completed.
It looks like my next step would be to pay the $250 to upgrade my version 3.5 to version 6. I don’t want to do that if there’s a chance my ownership of 3.5 won’t even be recognized and I’ll be stuck, having paid the upgrade price but unable to use the upgrade.
What credentials do I need in order to prove that I own a copy of 3.5, after purchasing the upgrade to 6? And do I need to install version 6 first on the old computer (so it can “see” that I have a legitimate copy of 3.5) and then transfer the license to my new computer? Or can I just buy and download it on the new computer, and type in my old activation code for 3.5 or my Soft eLicenser code or something?
Needless to say, keeping it running on the old computer is not an option. That machine is barely functional and I’m lucky I got it to turn on again at all.