I downloaded Cubasis LE on my ipad pro and it remains in demo when I connect it with my UR-RT2 card
According to your documentation it should unlock when it is connected with this card.
Thank you for your message.
Normally, Cubasis LE unlocks from demo mode, when being connected with a support hardware, such as the UR-RT2.
When Cubasis LE is launched for the first time, the application asks for the permission to use the devices’ microphone, which has to be confirmed.
Please double check that the option is enabled via these steps:
(1) Please go to the “iPad Settings”
(2) Under “Privacy”, please make sure “Microphone” is enabled.
Please let me know if this helps to solve the unlock topic.
Thank you for your reply
The microphone is activated. I stay in “Cubasis LE demo Mode” which works perfectly but my product is not activated. The demo time is counted from 30 minutes
Thank you for your reply.
We gave the topic a short check with the UR-RT4.
Here, Cubasis LE immediately unlocks from demo mode, using an iPad Pro 12.9" 1st Gen and the latest available iPad Pro 11".
In both cases, the UR-RT4 was connected to the iPad using the original Apple adapter.
Please check the required steps again:
- Launch Cubasis LE
- Power on your UR-RT device using the supplied power adapter
- Connect the UR-RT with your iPad using the original Apple adapter plus cable
After a short moment you should see the pop-up message that Cubasis LE is successfully unlocked from demo mode.
Please let me know if this helps to solve the problem!