Unrecognized audio interface

Cubase
,
1

Hi,

I’ve recently updated my cubase to pro 10 (from artist 9). Since I’ve updated it cubase stopped recognizing my audio interface (Roland Studio Capture).
The thing is on cubase artist 9 everything worked fine just a moment ago. I already know the “Studio Setup” menu in which I’ve looked for all the available ASIO drivers, I can see the roland there. However, if I choose “STUDIO-CAPTURE” an error is returned: “Can not found a device. Please connect the device.”

I tried everything, restarting the computer, the device, cubase, all of the above together, reconnecting cables, still nothing.
I’m completely sure that it’s a cubase problem because everything on my computer works well with the audio interface including the old cubase that is still installed.

Specs:
Windows 10
Intel i5 4690
RAM 16GB
NVidia 970
Roland Studio Capture
AKAI MPK mini (probably not relevant but does add an ASIO driver so maybe worth mentioning).

I tried all the usual troubleshoot options, and I couldn’t even find the option to submit a ticket because the steinberg website is telling me to contact my local distributor.

2

If you already tried completely reinstalling CB then I would try this…

  • If applicable, in Win 10, delete the mixer and other software associated with your AI.
  • Go into the Win 10 device manager and delete your AI hardware device then reinstall it by reconnecting it.
  • Reinstall the device software and driver. Make sure they are the latest versions

Good luck.

Regards. :sunglasses:

Edited to correct spelling…

3

I found something similar, through control panel → uninstall programs, I’ve uninstalled all the relevant drivers.
Then I did the same, reconnected the device to reinstall the drivers and it worked.
It seems that the cubase installation messed up the driver a little bit but now it works.
Thanks :slight_smile: