Update to 8.5 from 8 and not able to launch

Cubase
,
1

Hello
On my Laptop (dedicated to DAW (no internet connection I7, 16Go of RAM 2 SSD un 1 HDD

I have a error message telling to change the desktop to Aero theme fine
So I have changed and moved to Aero > same thing
I have updated my Graphic Driver > Same thing
Checked all the Graphical Services and start them > Same
I have been to the knowledge base and followed the process for this problem but it is still there

I have tried o contact Steinberg support but the message told me that they were on training or meeting and they cannt answer

I have made a mail but it says it can takes days to have an answer

Are you sure Steinberg support exist ?

Regards
Fred

2

I have the same issue using OSX. Cubase 8 fine, 8.5 hangs when trying to load VST instruments. As you state luckily, I have both installed, so can use 8, albeit with less features. Also have 8.5 installed on Windows 10 without any issues.

3

I’m having the same issue. Cubase won’t start Aero theme or not. Strangely it just happened today. I have not upgraded or changed my system.