Updating cubase AI from 11-13

I tried to update cubase to cubase 13. But when i try to do the grace period check as it suggests in the instructions, it finds no instalations/licenses.
The instalation/ licence to my cubase 11 AI does not appear in activation maneger at all and i tried to update it but it keeps telling me that there is an issue with updating something regarding my elicencer.
I then tried to perform maintence tasks on my elicencer but elicencer keeps on crashing when i open i do the maintence. Any idea of how to fix it?

Hi,

Get in touch with your local Steinberg support. They will provide you the update code.

i tried, but i cant seam to find the correct one because the support is not working

Are you in the EU? Open a support ticket.

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