Updating to the latest, on 2/3 computers (a PC and a Mac) the Download mgr wants an update, and it hangs on both at the same point - at the end of its download from the internet (the progress bar just got to the end). It hangs there for some time, then errors out
One computer updated fine. On the Mac, thinking there might be a file lock somewhere or something I rebooted, but same issue. Suggestions?
You don’t need to update Steinberg Activation Manager to run Dorico, but it is advisable to keep Steinberg Activation Manager up-to-date to take advantage of any new features and fixes in Steinberg Licensing.
Steinberg Activation Manager itself does not update eLicenser Control Center: but Steinberg Download Manager will keep both SAM and eLCC updated. eLCC is still required for the time being because the transition to Steinberg Licensing is not complete for all Steinberg products. Dorico itself does not require eLCC, but other Steinberg products and content do for the time being.
Run the download manager, it requests and update, say yes
Logs given above
No VPN running
No proxy, the mac is on gigabit the laptop on
No firewalls or special network configurations
i.e. nothing useful to determine the issue. When I get these I take it to mean the application isn’t doing good enough error detection, the missing logs being a particular issue. Something I rarely see engineers do strangely is go back and add better diagnostic code, simple logging checks would make everybody’s life easier. Anyhow if they were up to it I could install a new version with the log checks, but just installing a new version might fix it anyhow.
Arg … well whatever, I expect they won’t want to do that, I’ll try reinstalling and see if that fixes it. Sign of desperation.
I’m trying to help a friend activate and run D4 on his Mac running MacOS Big Sur. When he runs the Steinberg Download Assistant, it tries to update the “Steinberg Activation Manager (42 MB)”. It then just hangs, with the spinning blue rings. I helped him kill the relevant processes in Activity Monitor that you mentioned, and we tried again, same result.
He already owns D3.5 and we think he would qualify for the grace period upgrade (according to a Steinberg US chat agent), but at this point I don’t know what to tell him…
Your friend might try downloading and installing the most recent version manually, from here: Steinberg Activation Manager | Steinberg. Even if that doesn’t work it’s possible that that might provide a more informative error message.