Upgrade failed, license Artist 14 does not appy

Cubase
, ,
1

I have a license for Cubase AI 13 which came with my Steinberg UR44. With Cubase I upgraded to Cubase Artist 14 and paid for it. When I enter the Access Code in Download Assistant 1.36.4 I get the error: 'You entered a Download Access Code for a product upgrade but you do not own a license to which this upgrade can be applied.

Please help

2

Please show the exact update you bought and open elicenser control centre and show exactly which license you have.

3

Cubase has done a refund, thanks!