Upgrade from 5 to 6 losing noteheads

Dorico
1

When I load a Dorico 5 project in Dorico 6, I loose my note head and it is replace by slash notation?

2

Are you on Windows? You may need to reboot for the fonts to work properly.

3

no Mac SĂ©quoia 15.4

4

Does this happen in every document, or just some?

5

Every document.
When I Open Recent selection I can click on the zoom button to have a view of the document and in see the note head. When I click to open there a warning that the original version is 5.1.80 and that it will be upgrade to the current version. I click to open and only slash appears.

6

I’d try a reboot, at least.

7

Please see Dorico 6 - Noteheads problem

I reported this yesterday, and Daniel is already investigating!

Tom

1 Like
8

I did reboot computer, problem persist.

When I go to engrave library and select reset to factory it will give me basic notehead but when I change to noteheads design: and select Note Name or Figurenotes color
it will show slash.

9

I cannot remember just a single occasion when I had to reboot after a Dorico Windows installation…

10

Hi @mstp146, did you try resetting to factory as reported in Tom’s link?

11

Yes just did and problem persist

12

So the issue is another one: start appending the Diagnostics here. ( Help > Create Diagnostic Report)

13

mstp146 - the fix found will only restore the black/quarter note head missing in the “default” note head set, not the “Notenames” or “FigureNotes” notehead sets.

Tom

1 Like
14

Dorico Diagnostics.zip (897,7 Ko)

1 Like