Upgrade from AI to Artist - Box Edition

Hello, I’ve purchased Cubase Artist - Upgrade From Cubase AI with USB dongle. Now I registered Cubase AI 10 and purchased seperently Cubase Elements 10 (updated to 10.5) but when I trying register new key I got an error “Currently, there is no license available which can be upgraded by your upgrade license. Please connect an USB e-License, which holds an appropriate upgradeable license, to your computer”. New Cubase is called as “Cubase Artist 9 UG AI (DAC)” but in left corner of box is only information about “*requires Cubase AI version 6 or higher”. Now I am powerless without any solution or method to solve this issue. :frowning:

You will need to move your AI license to the USB dongle before upgrading.

I’ve tried this but without any result.

Can you post a screenshot of the eLCC window (Make sure to edit out any serial numbers)

Also try to run maintenance in the eLCC.

Also tried, still no result. :frowning:

Screenshots here. From first step to last stage of registration.

  1. https://i.imgur.com/8viWYFv.jpg
  2. https://i.imgur.com/0DhrC37.jpg
  3. https://i.imgur.com/8k8B2ty.jpg

Also Cubase box here (captured by myself): https://i.imgur.com/1JYGV5l.jpg

Well, I’m out of clue about this. Cannot see anything wrong about your steps.