I am trying to upgrade my Cubase from Elements 6 to 10.5 Artist. I received the eLicenser through the mail and the activation code in my email, however when entering the code, the Control Center tells me:
“The license upgrade you are about to perform will work only for licenses which reside on the USB-eLicenser. Currently, the license eligible for this license upgrade process resides on the Soft-Licenser. Please transfer the license you want to upgrade from the Soft-eLicenser (using drag-n-drop in the main window). then try the license upgrade process again”.
I am not sure where the “Soft-elicenser” is and how to go about doing this.
I also read the Cubase 10.5 needs Windows 7 or higher to work. I figured I needed to update my Windows too so I scanned for updates and there are 3 essential updates I need but they keep failing. So I thought maybe I should just update to Windows 10 but I’m told if I do this, it’ll clean my computer clean. Will I be able to recover my Cubase material/files and do the upgrade safely if I do this?
Sorry for all these noob questions, I obviously know nothing of computers and just want to upgrade to Cubase 10.5
My computer: Dell XPS 8300
Windows 7 Home Premium
64-bit operating system