I have recently bought an upgrade from my 9.5 LE version to 10 PRO version. Today, I have used my activation code i received via email and i see there is a license for Cubase Pro 10 in my eLicencer control center. It was required to transfer my LE soft licence to usb eLicencer which i did with no problems. After that, i have registered all my licences from the eLicencer control center. Only after that i did actually install the Cubase itself which i downloaded using the download center. I have used the full instalation which went pretty fast, considering it was ~21GB.
The Cubase Pro 10 starts and seems to be working fine, i have yet to test it more.
However, each time i start cubase, i am prompted to perform registration. If i perform that step, data is submitted but it just tries to add my two existing eLicenser. One soft licenser which is now empty because i have transferred the LE license to the usb eLicenser. The other one is my new eLicenser.
Furthermore, in mySteinberg i can only see the LE version on my usb eLicencer, with the activation date in the past. Under myProducts i can also only se the LE version, as well as in myDownloads and so on… If i try to register directly in mySteinber using my already used activation code, i get an error saying the activation code was not found.
Could you please tell me if i am missing anything here? Should i be able to see my newly purchased PRO version under mySteiberg?