Upgrade licensing vouchers missing....help

Hi, does someone has same experience?
Most off my products I already upgraded to Steinberg Licensing, but for 8 imagesounds there are still no vouchers available.
Here’s the list:

  1. Smooth Jazz
  2. Sequel conent set Funky
  3. Rn Ballads 1
  4. Pop Guitar 1
  5. Funky guitar 1
  6. Funky guitar 2
  7. 60s Guitar
  8. Urban Pop Vocals 1
    These are still availlable to buy, so they aren’t out of service.
    Does any one know why there aren’t vouchers given for thes?
    Also made a support request, but no reply yet.