For the current sale I bought Cubase 15 Elements, but after using it for a while I realized that I should get the pro-crossgrade one instead (also on sale). They’ve approved of my crossgrade sale price. I’ve sent a support ticket to ask if I could pay the difference (deduct what I’ve already paid …

From another daw to cubase. [Another DAW] (I can only post one pic apparently) The cubase elements sale is $101.50. So $364.70 - $101.50 = $263, the difference. I just got the elements version a couple days ago on this sale, but changed my mind and should have got the pro version instead.

Ok I see. Sorry I have nothing that will help. Hopefully someone else here might know more. Good luck.

Ya, I hope they let me pay the difference. Cubase is way way better. I’m actually ticked that no one bothered to tell me about it before. Also that padshop tho :eyes:

Hi and welcome to the forum, it depends on your definition of [image] ASUNDER: for a while You can ask for a refund within the first two weeks, afterwards they decide on a case by case basis. Usually, Steinberg support is quite generous. Since time is of the essence, make sure to contact s…

[image] Reco29: it depends on your definition of “a while” Only a couple days so far. I didn’t scroll down to see that crossgrade offer at first. If they don’t get back to me today I’ll send in that refund request. The weekend is coming up then the sale will be over, so I’m starting to get…

Yes, you should definetly do it that way. Even if Steinberg support would answer today (it’s after hours here in Germany so I don’t think they will) - they would still give you a refund first and ask you to buy the new license separatly. Since you can count on a refund within the first 14 days y…

Ok that’s what I did. It’s stuck on cubase 15 elements. I uninstalled it and installed the only option “cubase”. The activation manager isn’t giving me an activation for the pro. I don’t think the system gave me my pro license. All the other things are in there just not the daw. ?

Hi, you got to be patient until you receive a Download Access Code for Cubase Pro via email. Now, you can redeem this code in the Steinberg Download Assistant or in the Activation Manager. No need to deinstall Elements or any other version because they all share the same installer. After activatin…

My bad, I forgot to put in the code first. It’s working. Now to put in the refund request. Wish me luck.

Upgrade Pay The Difference

Cubase

ASUNDER April 24, 2026, 6:36am 15

True but I meant hardware. I should do a new thread for the question.

Here: