I know it’s a long shot, but in the complete absence of a reply from Steinberg support so far I thought I’d see if anyone might be able to shed some light on my issue.
I’ve successfully activated a copy of Cubase AI that was bundled with an UR12 audio interface, and I’ve bought a boxed AI to Cubase 10 upgrade from someone who mistakenly bought it.
He put the download code into his MySteinberg some time ago then discovered he’d bought the wrong upgrade and sold it to me.
I have the activation code from the seller, any when I enter it it states it does the following :
“Update for Cubase AI 4 (SeL), Update for Cubase AI 5 (SeL), Update for Cubase AI 6 (SeL), Update for Cubase AI 7 (SeL), Update for Cubase AI 8 (SeL), Update for Cubase AI 9 (SeL), Update for Cubase AI 9.5 (SeL), Update for Cubase AI 10 (SeL)”
But when I try and activate it, the upgrade errors with “Currently, there is no license which can be upgraded by your upgrade license…”
I’ve read through numerous licensing issues in the forum and they seem to be along the lines of buying the wrong upgrade or not moving the AI license to a USB eLicenser before the upgrade, but I’m pretty sure I’ve done all the necessary.
My only thought is that the license I have on my USB is called “Cubase AI” (note no version number) which may not be matching the upgrade code which seems to be for looking for specific versions. If that’s the case I’m assuming my only hope is the terminally slow Steinberg support?
If I’m doing something silly here (and frankly I hope I am) I’d be grateful if someone would point it out for me or any other ideas would be most welcomed.