I have installed the latest ELCC software (184.108.40.206.11 at this time) on a clean and updated Windows 7 64 bit system. The installation succeeded and after that I put the dongle in an USB 2.0 port. The dongle was recognized and was installed by Windows as an Elicenser device.
I started the ELCC and it found the Elicenser with all the licenses on it. Also license Cubase 7.5.
I started the function “maintenance”.
The online synchronization and maintenance procedure succeeded. All the details gave an “OK”.
I selected the “enter activation code” option and pasted the activation code for the upgrade to Cubase9.
The code was recognized as a Cubase 9 Pro update for all kinds of Cubase 7 and 7.5 versions.
I pressed “Continue”.
The “select license to upgrade” window showed up. My Cubase license 7.5 was automatically selected and I pressed “upgrade license”.
Then the upgrade windows with progress bar showed. It says: starting license upgrade…then after some seconds a little progress (green color) is showing left on the progress bar. It says “upgrading license…”
Same result…no progress anymore after that.
On the system runs a free edition of Avast anti virus and the default Windows Firewall. I disabled the firewall. I did not disable antivirus. However, the maintenance option runs fine with both active.
I can check the firewall on my router but I doubt if this has anything to do with this problem.
Maybe there is an internal serverproblem with that activation code? I am out of options…I hope Steinberg support will pick up my ticket some day.