Having this re-occurring audio dropout whether I’m casually listening or I use it to play my electric guitar with my headphones. It’s starting to get really annoying now.
I had this problem since I changed my PC, which is the first clue. My current rig is an AMD build, with 16GB RAM on Windows 11. My older PC is an Intel-based system with 10GB of RAM on Windows 10. I did take a look at a possible fix on this forum posted 2 years ago by dondawell about the same issue. Done it, still broken. I reinstalled older drivers ranging from v1.9.9 to the current v2.1.5 with each version, which still didn’t work. However version 2.1.4 ran the most ‘stable’ where the cutouts were less frequent.
This leads me to believe to a few things;
- The driver is having a weird interaction with AMD on Windows 11 or the other way around.
- My unit is faulty (Highly odd that it would fail when I switched but it could be pure coincidence)
- USB Driver/Motherboard limitation, probably because it’s AMD(?) since i’ve seen posts about dodgey USB connections though i’m not sure how I can test this.
Can’t test on my old PC as I scavenged some parts from that to build my new one. I’m curious now how many AMD users on W11 have this issue.
Other things i tried:
- LatencyMon test thing and it came out just fine with the results.
- I did contact support relating to this problem and they haven’t gotten back yet.
- Updated the motherboard BIOS, same result.
- Unplugging every USB device other than the mouse and keyboard, which lead to slightly fewer cutouts
- Updated AMD Chipsets and LAN services
If anyone has any more suggestions on what I can do please do so. Getting pretty impatient to pull the trigger on another audio interface. Though, I do have a last resort thing I can do which is to completely reinstall Windows 11. A huge inconvenience due to the sheer amount of stuff I have on that drive and wouldn’t know if it would work.
- Ryzen 5 5500
-16 GB RAM @ 3533MHz
-ASUS PRIME B550M-K Motherboard
- 3 SATA SSDs to a combined 1TB of storage