UR12 Interface not recognised in Cubase

jackrumsey · January 7, 2022, 2:56pm

I’ve just opened Cubase for the first time in a while, and my UR12 is not coming up as an option… It is however recognised in Audacity.

Any ideas?

Thank you.

jackrumsey · January 7, 2022, 2:57pm

steve · January 7, 2022, 3:03pm

Probably you have have to install the Steinberg ASIO driver.

jackrumsey · January 7, 2022, 4:23pm

Not sure if it’d be that as it’s worked in the past…

steve · January 7, 2022, 4:36pm

Well, is it installed or not?

jackrumsey · January 10, 2022, 1:09pm

Whilst I can’t find the location of this driver, I’m almost certain it’s installed. If I attempt to re-download this it shows that it has been downloaded already. Also, when I install it asks if I want to remove current audio driver.

Also, I have used this audiobox for months no problem… it doesn’t make sense to me that the driver would be the issue.

Thanks

steve · January 14, 2022, 2:44pm

If you want help troubleshooting, please answer the question asked above.

jackrumsey · January 14, 2022, 4:23pm

Yes it has been installed. I have also deleted and reinstalled both driver and cubase. Neither methods worked.

Thanks

steve · January 14, 2022, 4:52pm

Can you please post screenshots of the Yamaha USB driver control panel?

It is located at:
“C:\Program Files (x86)\Yamaha\Yamaha Steinberg USB Driver\ysusb_cp.exe”

Here is an example of what I’m asking for, from my machine:

jackrumsey · January 15, 2022, 1:22pm

jackrumsey · January 15, 2022, 1:23pm

jackrumsey · January 15, 2022, 1:23pm

steve · January 15, 2022, 11:44pm

Looks good, can you do the same for these two dialogs?

Studio>Audio Connections

Studio Setup>Audio System

jackrumsey · January 17, 2022, 12:04pm

After looking at the studio setup, I realise USB was recognised… it’s always been automatic before. Now that I select Steinberg, I have the option to record that way.

Thanks Steve. Should be solved!