Hi, I recently got a new Windows laptop (more specifically a Lenovo Yoga Slim 7). I have a Steinberg UR22 which I use both with Ableton Live and to play with my guitar through a virtual amp simulator. When I got my new laptop I downloaded the latest Steinberg driver and got everything setup according to the instructions. After a few days of use I noticed that the audio started to cut out at random times. This mostly happens when I play with my guitar plugged in, when I’m watching Youtube or listening to music on Spotify (or any of the above in combination) but it even happens when I don’t do anything on the computer at all. Normally the audio just stops for half a second and then continues. It sounds as if the computer loses connection with the audio interface and then regains connection immediately.
I’ve done everything I can think of to try and do something about it:
*I’ve tried different instrument cables, headphone cables and USB 2 cables but the issue still persists.
- I’ve tried using different ports on my laptop (USB C, USB A), but the issue remains no matter the input jack used
- I’ve never had any issues with the audio interface before and when I try it on other computers it works just fine and the audio doesn’t clip at all.
- I’ve tried uninstalling the driver according to the instructions in the manual and downloaded it again several times without any success.
- I’ve looked through the Steinberg forum but not found any solution that has made this issue go away,
- I’ve gone through Microsoft’s own 13 troubleshooting steps without any success.
When I don’t have the audio interface plugged in everything works perfectly fine.
I’d be vary grateful for any help!