Hello, I’ve just bought a new UR22. The sound is crystal clear until I turn on guitar amplification through VST (I tried both AmpliTube and Guitar Rig), at which point a very loud background noise starts. It’s not the standard distortion noise, though, it’s much much louder than normal. I’ve tried to limit it through noise gate and/or adjusting input/output gate, but I just ended up with unsatisfying results (too much noise gate cuts too many frequencies, or I end up with not enough distortion). Turning on a phazer pedal for example results in a stuttering sound, even if no note is played. And with highly distorted amplification the noise is almost unbearable.
I’ve tried on two different win8 64-bit PC in two different houses, so I’d exclude voltage/alimentation/interferences causes. I’ve tried with different cables, but please note that this background noise is present even if no guitar/cable is connected. I’ve compared the noise with another audio device (one from M-Audio) and it’s not just my imagination: the “distortion” noise is much much louder on the UR22. My vendor already gave me another UR22 to exclude the possibility of a faulty unit. I’ve even tried tinkering with sample rates and buffer size, but the noise remains exactly the same.
What could cause this problem? Could this be a driver problem, since both PCs I’ve tried it with have windows 8 64 bit version?
Oh, I’ve even installed latest 1.7.3 driver version, which incidentally states “Fixed a problem in which noise would occur during audio playback with the WDM” in the release notes… but my problem hasn’t changed a bit.
I’m kinda going crazy about this and if I don’t find a solution soon I’m afraid I’ll have to replace the UR22 with another device, probably from another manufacturer at this point…