I have been using my UR 22 for a couple months now. However, today I was recording with a condenser mic with an XLR cord that had been sitting idle and coiled on a couch in my studio, and this particular time the XLR cord was very sensitive for some reason, making a lot of noise and even more so when it was touched. When I tried to free the cord of kinks in an attempt to somehow fix the input would occasionally make an “ear-popping” sound as if it was being unplugged, momentarily stop working, and then return to monitoring. I was being very gentle with the cord, however in one instance when I picked it up the input popped out for good, my DAW indicated an error with connection to the interface, and the loud “ear popping” blipping (whatever you want to call it) started repeating, a bit faster than once per second. After unplugging the input and closing down the DAW I found out the only way to stop the noise was to turn off the phantom power. Now, every time I turn the phantom power on the pulsing blipping occurs. Also my monitors no longer work through the Steinberg, so I’m concluding that the thing is broken.
I noticed at least a few other people had this problem, so if ANYBODY can help me get this thing working that would be amazing. If it really is just broken, what can I do to service it? I’m having a super difficult time navigating the support page and I have finals to study for . I’ve purchased it new within the last 6 months, and I live in the US.
Please help if you can!