UR22C audio dropout problem

Steinberg Hardware UR-C Series
1

Still the old problem, I tried every solution but nothing helps.

First of all, I tried each USB port on my laptop, even tried to connect with a C to C cable, but nothing changed;
then, re-installed the driver, and followed the manual, nothing changed;
edited USB 3.0/2.0 set, buffer size, didn’t solve the problem;
plugged a 5V DC power;
updated USB driver, updated UR22C driver… I did everything I could but they work as they used to.

Something funny also happened: I used my dad’s low-performance Windows 10 PC, and it works very well even I set it to 192khz, with no stutter, no error, and everything seemed perfect.

I’m pain at that time, and viewed some discussions in this forum, somebody said it works after disabling AMD in-core GPU, it may help a bit but the UR22C still not works properly.
I guess it may be a CPU-caused bug, and I don’t think it occurred to the USB port or anything else. I played CPU Furmark but the problem’s not reduced or getting more stutters. Maybe it’s a PCIe problem?

Feeling helpless, wish the Steinberg software team give us some help, or I could just buy another one instead of UR22C.

Here’s my environment:
Windows 11 Pro runs with all up-to-date drivers
Additional plugged GPW and a Razer keyboard
ROG Strix Scar 17 2023(G733PZ) that just bought for a month

  • AMD R9-7945HX with Radeon 610M(disabled)
  • RTX 4080 Mobile GPU
  • 4800Mhz 8G*2 DDR5 RAM

Below Written at 8/6/2023 21:05PM(GMT+8)
The stutter can still re-show till I ran CPU FurMark. There’s much less dropouts when I was running the CPU FurMark. I’m so confused.

2

try buddy what i was posted in my thread:

device manager > sound video and game controller > and here turn off all things like Realtek High def audio, nvidia virtual audio device (wave extensible)(WDM), nvidia high def audio, nvidia broadcast, etc etc (PPM > turn off device)

for me it work by 2 days now we will see

3

I tried the solution that turns off any other audio drivers except the Steinberg driver, it works for a little while but started dropouts later
Feeling helpless, I turned to the reseller for a refund and bought a Focusrite 2i2 instead.

4

let me know if changing the interface solved the problem

5

Hi
I have same problem as mentioned with interrupts using Cubase 12 on my PC Systemmodel HP ProBook 640 G8 Notebook PC, Processor 11th Gen Intel(R) Core™ i7-1165G7 @ 2.80GHz, 2803 Mhz, 4 Kerne(r), 8 Logisk(e) processor(er)
Using UR22C as plugin. So as I understang it is seen with both AMD and Intel platforms.
Maybe it have something with a buffer size?
Regards Ivan

6

I changed the buffer size for many times but no one helps
I’ve refunded UR22C for nearly half a year so idk what’s the situation now sadly ;(

7

I have the same issue on Windows 11 on an Hp Desktop brand new pc…I see in the discussion a LOT of possible solutions, I tried a few but no success. I’m replying to this hoping in the last months some other solution was found!

8

sadly, i have no UR22C in hand now, so probably it can only be solved by the official :frowning:
and im confused, 'cause the dropout seems appear on many different platforms, whatever AMD or Intel, i initially thought that it’s a problem that only happens on AMD platforms as i searched many similar discussions that time i post this out, till now it’s still a issue, so unbelievable xd
go buy Fo*****te XD

9

Hi
After I stop using the UR22C and began using Behringer Xair I havent seen this of audio drop out problem anylonger. .

10

wow is this about frustrating, whats the problem with these new tools and steinberg asio, yamaha usb asio?? i dont use cubase, i have had a ur22c since 2021 0r 22 can’t remember. I have moved 2 times since and my laptop recently fried so i literally lost a lot of recording stuff but i just let it go for about a year. I recently wanted to get back into the recording so i bought a HP intel core i5. I had to do alot of updating firmwar usb licenser and now its becoming steinberg licence, so confusing but i got the redeem code and have the basic suite. I get the dsp tp come up whil in the DAW and standalone. i use a UR22C 2 channel interface on the 3.1 usb cord. however, in my DAW which i use 2 of them for different reasons, one is free which is Cakewalk by bandlab, and i have Reaper. I always try and get the ASIO4all site free upgrade asio driver and usually they work fine, but the newest verison sucks , and i had alot of problems with it, maybe not compatible with stienberg, i dont know. im still kinda new at this recording buisness so i can get overwhelmed when i sit down to do a session and my interface doesnt show up in the devices in my studio all of sudden, or i get dropouts…well not that its like a stutter, i will be playing to a click and then it blanks out real quick and comes back, then it starts doing it more often to needless to say i cant get through a session because i aint trying to just punch in ALL the time cuz of a faultly driver or whatever the hell it is. looking for a friend??? i need help with this, i spend hours a night trying to get this thing set up cuz everytime i do, something ends up not working with the midi isnt registering or this stutter drop BS. Is it this new update?? is it the new steinberg license from the usb panel one? the steinberg asio wont work at all it makies things worse so i try and downgrade to an older verison, cuz im havin these problems with the free asio4all driver too. the only one working is the yamaha usb steinberg driver. How do i get this to stop cutting out. any suggestions or imput would be apprciated.