Ur22MkII reactivation problem

After Upgrading from Windows 7 to Windows 10 my daughter can no longer use Cubase 8 ai (received after buying Ur22mk2 hardware). I try to reactivate it in Mysteinberg account, but it seems that the license was not registred in mysteinberg (The Ur22mk2 hardware is registred) , and I don’t have the printed DOWNLOAD INFORMATION DOCUMENT any more
Is there a way to request another download access code?

Thank you.


Finally the issue was solved by the Steinberg support.

Have a nice day.