UR816C right headphone jack not working

Hi all, the right headphone jack on my UR816C has stopped working, and I’m unsure if it’s a software or hardware issue. Any help would be appreciated. I believe it occurred after my last software update.

Hi and welcome to the forum,

this might as well have something to do with your routing or audio connections.

Can you please upload screenshots of your Audio Outputs and/or Control Room (if activated) under the tab Studio/Audio Connections?
What exactly do you do to monitor your signal via the 2nd headphone jack?

The more information the better :wink:

Hi, I use it when someone is in the room with me sometimes. Just want to make sure it doesn’t happen to my left one, too. I have attached a screenshot for you.

CHeck your dspmix software if the 2e phones is activated in your mix 1

Thanks, but how do I find that on a PC?

Please check the manual…often that is needed to understand the interface+software.
The dspfxmix software is needed for most adjustments.