URGENT Codilling worlds and CUBASE 9

Please I bought the codilling worlds and CUBASE 9 elements and I only see the list in grey and I cant see the library I reinstaled 3 times both things and I dont know what can I do I payed for both and really I need to work with it for a song. What can I do? Regards Ariel

You may have it filtered out so it doesn’t show up in the patch browser? I don’t use Groove Agent very much and I’m not at my studio at the moment so I can’t be absolutely sure. But you should have a filter option in the lower left corner. If you click on that you should be able select the libraries you want enabled in the browser. Hope this helps?