So I finally purchased Cubase Pro 9 a few days ago and have been having some issues activating my license. The installation appeared to go smoothly, however, I have been unable to activate my license due to the USB elicenser not being recognized by my computer or eLCC. I am getting the following message every time I plug in the elicenser, “The last USB device you connected to this computer malfunctioned, and Windows does not recognize it”.
I’ve tried running through the list of recommendations on Steinberg’s troubleshooting webpage to no avail. I’ve done a clean reinstall of the the most current eLCC (version 188.8.131.529), tried every USB port on my machine, and yet nothing seems to be working.
I have already put in a service request to Steinberg support but wanted to try my luck here as well. Has anyone else run into this issue and found a solution?
(BTW I’m using the brand new Steinberg elicenser that came with the boxed version of the software.)