USB eLisencer delivery problems?

My big issue is that I bought Cubase pro 10 and USB-eLisencer (22,99€) a month ago from Steinberg online Shop. I dowloaded Cubase pro ok, but the eLisencer is still on its way.
So my Cubase is useless now.

Where should I send my complaint. That Asknet do not seem to work…
Or should I just move to pro tool.