I have downloaded the trial of Dorico Pro 3.5 and am attempting to test it by composing a piece for a short film, but the video window will not open.
I have tried opening the video window using the video window button on the toolbar/transport area, the video window option under the “Window” tab, and the keyboard shortcut (F4). Nothing happens in any case, except when clicking the video window icon on the toolbar/transport area which will sometimes cause the video window icon to flash blue for a fraction of a second. Also, after clicking the “Video window” option under the “Window” tab, no checkmark appears in front of the option.
I’m sure it isn’t the video file I am using since I have tried using 3 different videos, and have tried converting them to all of the supported formats with ffmpeg using many of the supported codes such as:
.MOV with prores, DV, h264 codecs
.MP4 with h264 codec
.AVI with DV codec.
I have also made sure that the audio sample rate of the video matches the sample rate of dorico (44100), have tried different frame rates, different resolutions, and have been sure that the videos use a constant frame rate.
I have also tried 3 different audio devices (Generic Low Latency ASIO, FL Studio ASIO, ASIO4ALL). Audio is working fine, and everything else in Dorico seems to be functioning properly.
I have also tried uninstalling then reinstalling and updating Dorico.
Welcome to the forum, Mark. I’m sorry you’re having problems with the VIdeo window. Is the behaviour the same with every video file you’ve tried? Sometimes we’ve also had reports of the Video window opening out of the bounds of the primary display. You could also try the tip proposed by Ulf here.
Thank you for the response. I have read through the page and tried nearly every setting recommended, but no luck.
Hey Daniel, thank you for your prompt response. The behavior is the same for every video I have tried.
Thanks for the suggestion. I have tried this solution, but it didn’t fix the problem. There is no preview window for the video window, and the video window icon in the Dorico toolbar isn’t highlighted blue (as it is when the mixer and transport windows are opened), so that makes me think the video window is not opened.
I have tried a few other things since my inital post: Running Dorico as an Administrator, moving the video files to another location, and installing/using Dorico 3.1. The behavior is the same in all cases.
I’ll also mention that a representation of the video (blue bar with video title) does appear in the video lane in “Play” mode. The behavior of the “Edit (e)” button for the video lane is the same as the “Video Window” button in the toolbar (nothing happens when it is clicked, except that it will ocassionally flicker blue for a fraction of a second).
I am including a Diagnostic Report. An approximation of the actions I took before generating it: Open solo piano project, attach video, move to “Write” mode and click “video window” button multiple times. Move to “Play” mode and click “video window” button multiple times, then click the “edit” button of the video lane multiple times. Dorico Diagnostics.zip (359 KB)
My colleague Paul thinks that perhaps the issue is that Dorico is unable to create the necessary OpenGL context for the video engine to display its window. Could you please check whether any updated display drivers are available for your computer’s display hardware?
Despite this problem with the video window, I’m really enjoying working in Dorico. After having a 30-day trial with Elements 3.0, and now spending a week in 3.5 Pro, I have ordered a Pro license. I want to thank the developers for making an excellent program, and thank everyone at Steinberg involved in addressing this issue. I’m pleased to see that you are responsive to your customers and potential customers.
The video driver is the most recent version available. I also tried installing an older driver, but the behavior was the same. The last update was in 2013, and according to Intel’s website the product is discontinued so I’m not expecting a new update. Perhaps my computer is just too old.
Thanks for ordering Dorico Pro despite the problems that you are having with it. To find out more on this, my suggestions is to get a Cubase trial version. That one also has a video engine that is basically same to Dorico. If video would work in Cubase with you, then we’d know that we have to further trace down the problem in Dorico. If it also fails in Cubase, then it is a more general problem and we’d need to investigate into a completely different direction.
So please go to Teste Cubase für 30 Tage | Steinberg and get the Cubasae Elements Trial.
Once you have it running, create an empty project and via the File > Import menu pull a video in. Does that work?
I tried loading multiple video formats in Cubase Elements 10.5 and I receive the error “Please update your graphics card driver or switch to a more effective graphics card”. So in addition to the most recent intel driver and an older one, I tried the “Microsoft Basic Display Adapter” but that didn’t work either.
At this point I’m just accepting that my display device is not compatible with the Dorico video player. While having the ability to use the video player would be a great convenience, it’s not a necessity. I can manually play video with an external player as I have always done in the past, and now with Dorico I will save time with the ability to import markers.
Thank you Ulf and Daniel for the support. I will continue watching the thread, so if there is anything else you would like me to try, feel free to let me know.
Ok. So I did some troubleshooting and such. I tried doing the standard repair reinstallation, that did not work. But when I did a complete uninstall and then reboot and then I did a fresh install, that seems to fix the problem