Video window not opening

j105 · September 14, 2020, 1:58am

I have downloaded the trial of Dorico Pro 3.5 and am attempting to test it by composing a piece for a short film, but the video window will not open.

I have tried opening the video window using the video window button on the toolbar/transport area, the video window option under the “Window” tab, and the keyboard shortcut (F4). Nothing happens in any case, except when clicking the video window icon on the toolbar/transport area which will sometimes cause the video window icon to flash blue for a fraction of a second. Also, after clicking the “Video window” option under the “Window” tab, no checkmark appears in front of the option.

I’m sure it isn’t the video file I am using since I have tried using 3 different videos, and have tried converting them to all of the supported formats with ffmpeg using many of the supported codes such as:
.MOV with prores, DV, h264 codecs
.MP4 with h264 codec
.AVI with DV codec.
I have also made sure that the audio sample rate of the video matches the sample rate of dorico (44100), have tried different frame rates, different resolutions, and have been sure that the videos use a constant frame rate.

I have also tried 3 different audio devices (Generic Low Latency ASIO, FL Studio ASIO, ASIO4ALL). Audio is working fine, and everything else in Dorico seems to be functioning properly.

I have also tried uninstalling then reinstalling and updating Dorico.

I have searched the forums but have not been able to find a solution. When I first read this Dorico 2 Pro - cannot get video import to work - #23 by Ulf - Dorico - Steinberg Forums I thought that could be a solution, but that doesn’t seem to be applicable because when I hover over the dorico icon on the taskbar, no other windows appear.

I am using a (admittedly old but functional) laptop with a single display and have never opened the video window of Dorico before. My system specs are listed below. Thank you for your time.

SPECS:

Dorico Version 3.5.11.1054 (Aug 5 2020)
Dorico 3.5 AudioEngine Version 3.1.10.12

Operating System: Windows 10 Home 64-bit (10.0, Build 18363)
Processor: Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz (2 CPUs), ~2.3GHz
Memory: 4096MB RAM

DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

David_Tee · September 14, 2020, 7:01am

Hi Mark, welcome to the forum.

Would this provide any clues as to why you’re not seeing the Video Window?

dspreadbury · September 14, 2020, 7:25am

Welcome to the forum, Mark. I’m sorry you’re having problems with the VIdeo window. Is the behaviour the same with every video file you’ve tried? Sometimes we’ve also had reports of the Video window opening out of the bounds of the primary display. You could also try the tip proposed by Ulf here.

j105 · September 14, 2020, 7:28pm

Thank you for the response. I have read through the page and tried nearly every setting recommended, but no luck.

Hey Daniel, thank you for your prompt response. The behavior is the same for every video I have tried.

Thanks for the suggestion. I have tried this solution, but it didn’t fix the problem. There is no preview window for the video window, and the video window icon in the Dorico toolbar isn’t highlighted blue (as it is when the mixer and transport windows are opened), so that makes me think the video window is not opened.

I have tried a few other things since my inital post: Running Dorico as an Administrator, moving the video files to another location, and installing/using Dorico 3.1. The behavior is the same in all cases.

I’ll also mention that a representation of the video (blue bar with video title) does appear in the video lane in “Play” mode. The behavior of the “Edit (e)” button for the video lane is the same as the “Video Window” button in the toolbar (nothing happens when it is clicked, except that it will ocassionally flicker blue for a fraction of a second).

I am including a Diagnostic Report. An approximation of the actions I took before generating it: Open solo piano project, attach video, move to “Write” mode and click “video window” button multiple times. Move to “Play” mode and click “video window” button multiple times, then click the “edit” button of the video lane multiple times.
Dorico Diagnostics.zip (359 KB)

dspreadbury · September 14, 2020, 9:36pm

For some reason, Dorico’s unable to initialise the video engine on your computer. I’m not sure what the troubleshooting steps are, so I’ll get in touch with Ulf and we’ll come back to you.

Ulf · September 15, 2020, 7:32am

Hi Mark, I have no idea at the moment, just some questions:

In the folder C:\Program Files\Steinberg\Dorico3.5\Components, what is all in there with you? Also, what does the version of the video engine say?
In the Windows Settings under Apps & Features, please check if you have ‘Microsoft Visual C++ 2015-2019 Redistributable’ installed.
Thanks

dspreadbury · September 15, 2020, 9:01am

Also, Mark, could you let us know precisely which version of Windows you’re running?

j105 · September 15, 2020, 11:13pm

There are 3 files:

dorico-extractaudio.dll
File Version: 0.1.1.4
Product Version: 0.1.1
Size: 1 MB

videoengine.dll
File version: 2.4.0.6
Product Version: 2.4.0.0
Size: 14.3 MB

VideoCodec-Apple-ProRes.dll
File version: 2.3.0.3
Product Version: 2.3.0.0
Size: 813 KB

Microsoft Visual C++ 2015-2019 is installed and the version is 14.24.28127.4

Windows 10 Home 64-bit (10.0, Build 18363)

I will also include the specifications for my display device:

Card name: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
        Manufacturer: Intel Corporation
           Chip type: Mobile Intel(R) 4 Series Express Chipset Family
            DAC type: Internal
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_20E417AA&REV_07
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 1695 MB
    Dedicated Memory: 64 MB
       Shared Memory: 1631 MB
        Current Mode: 1280 x 800 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.589844,0.339844), Green(0.320313,0.540039), Blue(0.155273,0.139648), White Point(0.313477,0.329102)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: LCD 1280x800
       Monitor Model: unknown
          Monitor Id: LEN4035
         Native Mode: 1280 x 800(p) (59.999Hz)
         Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: Not Supported
         Driver Name: igdumd64.dll,igd10umd64.dll
 Driver File Version: 8.15.0010.2702 (English)
      Driver Version: 8.15.10.2702
         DDI Version: 10
      Feature Levels: 10_0,9_1
        Driver Model: WDDM 1.1
 Graphics Preemption: DMA
  Compute Preemption: DMA
            Miracast: Not Supported
      Detachable GPU: No
 Hybrid Graphics GPU: Not Applicable
      Power P-states: Not Applicable
      Virtualization: Not Supported
          Block List: No Blocks
  Catalog Attributes: N/A
   Driver Attributes: Final Retail
    Driver Date/Size: 3/10/2013 7:00:00 PM, 6593816 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B78E66-6902-11CF-947E-EE00A7C2C535}
           Vendor ID: 0x8086
           Device ID: 0x2A42
           SubSys ID: 0x20E417AA
         Revision ID: 0x0007
  Driver Strong Name: oem3.inf:5f63e5348ad1f097:iCNT0:8.15.10.2702:pci\ven_8086&dev_2a42
      Rank Of Driver: 00EC2001
         Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C 
         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeMPEG2_MOCOMP  DXVA2_ModeWMV9_MoComp  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_MoComp  DXVA2_ModeVC1_IDCT  
   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
        D3D9 Overlay: Supported
             DXVA-HD: Supported
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 1
            MPO Caps: Not Supported
         MPO Stretch: Not Supported
     MPO Media Hints: Not Supported
         MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
 PanelFitter Stretch: Not Supported

dspreadbury · September 16, 2020, 9:57am

My colleague Paul thinks that perhaps the issue is that Dorico is unable to create the necessary OpenGL context for the video engine to display its window. Could you please check whether any updated display drivers are available for your computer’s display hardware?

j105 · September 17, 2020, 7:08pm

Despite this problem with the video window, I’m really enjoying working in Dorico. After having a 30-day trial with Elements 3.0, and now spending a week in 3.5 Pro, I have ordered a Pro license. I want to thank the developers for making an excellent program, and thank everyone at Steinberg involved in addressing this issue. I’m pleased to see that you are responsive to your customers and potential customers.

The video driver is the most recent version available. I also tried installing an older driver, but the behavior was the same. The last update was in 2013, and according to Intel’s website the product is discontinued so I’m not expecting a new update. Perhaps my computer is just too old.

Ulf · September 18, 2020, 6:09am

Thanks for ordering Dorico Pro despite the problems that you are having with it. To find out more on this, my suggestions is to get a Cubase trial version. That one also has a video engine that is basically same to Dorico. If video would work in Cubase with you, then we’d know that we have to further trace down the problem in Dorico. If it also fails in Cubase, then it is a more general problem and we’d need to investigate into a completely different direction.
So please go to Teste Cubase für 30 Tage | Steinberg and get the Cubasae Elements Trial.
Once you have it running, create an empty project and via the File > Import menu pull a video in. Does that work?

j105 · September 20, 2020, 7:06pm

I tried loading multiple video formats in Cubase Elements 10.5 and I receive the error “Please update your graphics card driver or switch to a more effective graphics card”. So in addition to the most recent intel driver and an older one, I tried the “Microsoft Basic Display Adapter” but that didn’t work either.

At this point I’m just accepting that my display device is not compatible with the Dorico video player. While having the ability to use the video player would be a great convenience, it’s not a necessity. I can manually play video with an external player as I have always done in the past, and now with Dorico I will save time with the ability to import markers.

Thank you Ulf and Daniel for the support. I will continue watching the thread, so if there is anything else you would like me to try, feel free to let me know.

dspreadbury · September 20, 2020, 7:49pm

Sorry to hear about this incompatibility, Mark. This is the first time I can recall a user experiencing this problem, so I’m sorry you’ve been the unlucky one!

MPSCHOLLE · December 2, 2021, 11:22pm

I think I am having this issue now. Worked a few months ago but not now.
I can here the video but I can not get the video window to open.

I have even tried opening previous project that I had done with video from a few months ago and they will not work either.

My version of dorico = 3.5.12.1066

here is my system information

Derrek · December 3, 2021, 1:21am

Could this be the problem?

MPSCHOLLE · December 3, 2021, 2:10am

Ok. So I did some troubleshooting and such. I tried doing the standard repair reinstallation, that did not work. But when I did a complete uninstall and then reboot and then I did a fresh install, that seems to fix the problem