visual representation of kits in GA4

Okay, groove Agent 4 peeps. I get my learning from Groove3 mostly, but there’s an issue I can’t resolve. When loading kits, the visual representation of the kit is supposed to show up in the large R window but I can’t get them to show up. I understand that some kits do not have a visual representation but even the kits that the instructor loads up will load up for me but the visual kit doesn’t show up. Is there a solution to this?