VST Connect Pro not working

Hi,
Unable to connect and collaborate using VST Connect Pro. Upon logging in using My Steinberg credentials the Green Light is not being activated.
Would be grateful if somebody could help in rectifying this.
I am using Cubase (version 9.5.50) on Windows 10 O.S

try the ID login

https://www.steinberg.net/forums/viewtopic.php?f=221&t=184392