VST CONNECT SE: SSO Login Failed!

VST Connect
21

I have the same problem and my friend too. What’s wrong? Hello! Steinberg Team!

22

Same issue with Nuendo14, any troubleshooting steps I can take? Help!

23

Sorry, we‘ll check asap.

24

We are looking into the issue.
But you should know that there is an alternative way to connect:

  • do not log in
  • click the “ID” button
  • you will be presented a code with 2 groups of 4 digits
  • pass that code to the talent
  • talent opens Performer (must not log in either!) and likewise clicks the “ID” button
  • Performer enters the code and hits return

Hope that works for you until we resolved the issue.

1 Like
25

Hi,

we’ve fixed the login problem and we are really sorry for it.

Have a nice day,
Michael.

CST Connect se
26

Hi Michael,
unfortunately there is currently a problem logging in via Steinberg ID.
I had to use musicullum’s tip to get it working.

1 Like
27

Unfortunately, login via the friends page is no longer possible due to security reasons reg. the “Friends” service.

We are preparing a new version which omits login, and the friends page altogether.

Then, and also for now, you need to use the ID method to connect. Here is a short recap:

  • on both sides, do not log in
  • Studio clicks ID button to obtain a code (group of two numbers)
  • Studio passes code to Performer (mail, whatsapp, phone…)
  • Performer clicks ID item and enters code
  • Performer clicks connect

We are very sorry for this inconvenience, but we need to ensure security for our and your operations, thanks for understanding.

3 Likes
28

Thanks for the reply!

Did this change happen today? Because everything was working perfectly fine yesterday.

VST CONNECT SE: SSO Login Failed Again!
29

And I ask myself, as a dealer and as a trainer at my own school: Can’t you give us advance notice before making such a drastic change to a service? Can’t you send a notification through support before you cause harm to others’ work?

2 Likes
30

We’d like to have known earlier ourselves. We just had to react, that was priority.

The change isn’t all that drastic, because there is a secondary way to connect. We are sorry for the inconvenience and will provide an updated version asap.

2 Likes
31

it doesn´t work

32

We are really looking forward to the update. Last week, I spent half an hour trying to figure out how to fix the problem when I finally understood the connection via ID.

33

Yeah, VST Connect only connects with the ID now. I think there were security concerns over logging in to the user account.