VST Live Trail is stopping the paid Live-2 from running

VST Live
,
1

I have paid for, installed and activated VST Live Pro 2.

However - I have a previous ‘Trail’ installed - that I can’t get rid of.
How do I get rid of a previous ‘expired’ trail ?
Without deleting the activated Trail Pro 2.

Because that previous expired trail STOPS the activated Live 2 from working.
"No license for VST Live has been found " - is displayed before quitting.

Whereas in the Steinberg Activation Manager - it is clearly showing that VST Live Pro is Activated.
And above that - it displays the Trail has expired version too.

How do I resolve this.
Surely if a full version has superseeded a trail version that has expired - the activation manager should be able to give the user the option to remove the trail expired version. This is where Trails fall down - and dissuade users from trail versions or buying the full version.

I have asked Steinberg support several weeks ago - but to no avail ( again !! )

I guess there’s a method to get this working.
Perhaps Steinberg could have the courtesy to let users know how to resolve this?

2

Hi!
Most of us started using VSTLive with
“Trial “ license, then purchased app and didn’t had problem, therefore no worry, this will be solved quickly.

Can you open Steinberg Activation Manager and make a Screenshot selecting the area where your VST Live licenses and activations are visible?

(Thinking loud, what if deactivating your TRIAL and leave or make VST Live 2 Pro activation only?)

3

Hi @Dave_Wise,

that’s a good idea from @fkalmus

… can you do that please? We also need one more information. Please start the “Steinberg Activation Manager” and create a “Diagnostic Report”.

Screenshot 2024-05-10 at 11.36.38
Screenshot 2024-05-10 at 11.36.38604×1094 51.3 KB

Please send that one and the screenshot here. If you don’t like that, send me a PM.

Thank you,
Michael

7

Hi! For first look it seems your VL2 License is not visible there.

It should be listed as “VST Live Pro 2”

  • Are u sure bought the V2 lic?
  • Are u sure went through the process in your account to make it working?
9

With february purchase, that is a V1. Needless to try to figure out why VL2 lic isn’t appearing jet in your Activation Manager, you have V1 lic for now. Go and grab a V2 quickly :slight_smile:

13

Do not care for now, btw here a post:

14

OK Thanks for that

And thank you for resolving the issue - appreciated.

I’m going to delete the above posts as they have my email on them.
Thank you again.

15

Hi:) welcome :slight_smile:

Oh, no email, just ask there in a post

16

@fkalmus
I’m trying to delete the emails that display my email address in a png / jpg

It’s reporting that I’ve done this too many times - and it will not let me delete these…

Could you possibly delete these for me.

And thank you again - David

17

Meee? No, I’m a user as you :wink:

18

Haha - well - I really appreciate your help.

Super-user. !!