When I open VST Viewer with an previous loaded pdf the window freezes. With freeze I mean, I cannot change the size of the window and I cannot scroll throug the pdf. Buttons and drop downs works. Also I dont see the addtional buttons right of the part name.
Hi @Falfango,
can you please give me a detailed description
- Start VL, New Project
- Select MODULES and add Module
- Load VST Viewer and open editor with “e” control
- Select “OPEN” to load PDF
What’s next?
Thank you,
Michael.
I could not reproduce it with a new project. So I removed the original module and added the pdf again. Now it works as expected. What I remember creating the original module is: When I clicked “OPEN” the icon becomes selected but no pop up window appears. So I clicked it again and the icon becomes deselected but still no pop up. With the third click the file selection window comes up.
I could reproduce it now. Changing only the height of the viewer makes chaos to the window.
… we’ve found and fixed it. Thank you for pointing us to it.
… hm. Maybe it’s related to your PDF file? Because I cannot reproduce it. Can you reproduce it with every PDF file?
/Michael.
As I want to try it with a different pdf, I recognized, that it also happens before I load any pdf. So open the viewer with clicking on “e” and changing the height produce this. Changing width is ok.
I tried it on another pc (laptop). The interesting thing is, on the laptop I cannot change the height of the window and I see there now a footer with the logo at the left and “vstviewer” on the right. I dont see this footer on my desktop pc.
… are you running the latest 1.0.50 VST Viewer? You can download it here
… which VST Live are you running? We have released a new Pre-Release (1.1.53). You can download it here
… which windows Scaling are you using? 125%? 200%? 100%?
Thank you,
Michael.
Yes. its 1.0.50
On the laptop the scaling is 100%
On the desktop the scaling is 175%
Nothing changed with 1.1.53
… I am trying my best to get reproduced. No chance 
Do you have a chance to screen-capture your doing?
… and which display resolution are you running?
Michael.
Resoultion ist 3840x2160
The integrated screen recorder of win 10 only records the vst live window but not that of vst viewer I add some screenshots of that.
After clicking on “e”
changing width
changing height
Hope this helps
One additional thing which may gave a hint.
I installed vst live (1.1.50) and vst viewer at the same time. I activated the license of vst live but I didn’t realize, that vst viewer needs a separate activation. I used vst live for few days without activation of vst viewer. The first time I want to use vst viewer, it tells me about the missing license. I activated it, not shure if vst live was running or not during activation. Maybe this could corrupted initial settings of vst viewer.
I tried to deinstall vstviewer. But it still shows up in the modules as available tool in a new project. Of course nothing happens when I clicked on “e”. Reinstalling of vstviewer did no change to the previous behavior.
… I’m lost. Let’s try to get this puzzle solved.
- Install VST Live 1.1.53
- Install VST Viewer 1.0.50
Checking the VST Viewer file at
C:\Program Files\Common FIles\VST3\Steinberg/vstviewer.vst3
It’s there, fine.
- Start VL, New Project
3a. Checking version of VL with “Menu / About” → I see 1.1.53 - Select MODULES
- Add Module and load VST Viewer
- Pressing “e” to open the editor. Click to lower-right corner logo to see version number “1.0.50”
- Close VL
Uninstall VST Viewer with the Uninstaller of Windows.
Checking the VST Viewer file at
C:\Program Files\Common FIles\VST3\Steinberg/vstviewer.vst3
It’s NOT there, fine.
- Start VL, New Project, Select MODULES
- Try to Add “VST Viewer”. It’s not available.
What are you experience with such kind of description?
/Michael.
I did all the steps from 1 to 9 except 6, as I dont see the whole footer (incl logo). See the screenshot what happens
VST Viewer shows as available, even it is not installed anymore. And I even can select it.
… Ok. Please locate the following file …
C:\Users\YOURNAME\AppData\Roaming\Steinberg\VST Live_64\Vst3Plugins.xml
… and share it with me.
Thank you,
Michael.
Can you please check
C:/Program Files/Common Files/VST3/Steinberg/!vstviewer (Automap).vst3
→ “Automap”? What’s that?
And I can see that one
C:/Program Files/Common Files/VST3/Steinberg/vstviewer.vst3
That’s the orignal viewer plugin
I guess you need to delete the files manually to get the viewer removed from your system.
/Michael.
Automap is part of the nocturn keyboard to configure the controllers for any vst instrument.
https://novationmusic.com/de/automap
At your named path is only the C:/Program Files/Common Files/VST3/Steinberg/!vstviewer (Automap).vst3 but no C:/Program Files/Common Files/VST3/Steinberg/vstviewer.vst3
I removed the vstviewer (automate) manually and reinstalled vstviewer. Now it works as expected 
I dont know, why automap generates its own vst3-plugin copy of vstviewer, as it does this only for instruments normaly.
Thanks for your help. I really appreciated that!