Wait for new UR driver / firmware prior to Sierra upgrade.

[ShikiSuen]

@SoundmanUK

Sent the product back. Pity was perfect for what I wanted but without a driver it is of no use. The push was my computer crashing again after my earlier mail, it stopped recognising the device. I called MAC support as my computer is brand new but to roll back to the previous operating system meant a whole lot of grief according to MAC support. I might have lost the latest files, a months worth, as using time machine back ups to roll back only restores files stored up to the time of the back up, so without an additional back of of files created post that back up saved somewhere else you could potentially lose files stored post the date and time you roll back to. In the end I figured it was easier to get my money back and start again so I have gone for another device that uses standard drivers and it works. Audio highjack will provide a way to record streams and although I will have to import the file into the DAW for the editing process it at least works. So as the thread title suggest wait a bit before upgrading.

Since you already sent your interface back, then Komplete Audio 6 may help you (it does not require additional driver installation for macOS). Unfortunately I couldn’t test this issue on my side anymore since I already returned mine several months ago (right after my previous test as what written in the 1st post).

I suggest other people who currently have such issue: try at least once contact Steinberg support prior to your product return, except for emergency occasions on-demand.

One more thing: regarding system downgrade, all current models of Macintosh computers (except MacBook Pro USB-3 models) are capable of installing macOS El Capitan (which is the OS version fully-supported by current Steinberg productline). When you power up your mac, press Option-Command-R on your built-in keyboard (or cabled keyboard) simultaneously when the startup sound articulates. This will lead you to online system installation and will allow you to install the factory system build with latest minor update. e.g.: MacBook Pro Retina late-2013, if using this method, will get macOS Mavericks 10.9.5 installed regardless the factory-shipped version 10.9.1 (customized build). Note that all Apple Support specialists are told / educated not to help users install those macOS builds older than their most-recent public release (possible exceptions may be made by their supervisors, probably from Apple headquarters).

[kaledon]

After the update to Sierra I lost the driver of my Steinberg UR22 mkII every switch off!
I must RE- install it every time!

Please… help me… I am in the middle of a recording session and I need a normal working situation!

[ShikiSuen]

@kaledon

After the update to Sierra I lost the driver of my Steinberg UR22 mkII every switch off!
I must RE- install it every time!

Please… help me… I am in the middle of a recording session and I need a normal working situation!

In your case if I were you I would like to rent an driver-free audio interface (with CoreAudio support) from your local music equipment store. Your emergency won’t be effective for pushing Steinberg to the achievement of total compatibility, as they have their issues to solve one-by-one (plus their thorough comaptibility test for their entire product-line). // My suggested equivalent of UR22 (mkII) is Native Instruments Komplete Audio 6. However, you could check other brands as long as they have stable compatible driver released for macOS Sierra. Do check those audio-recording-related online communities to see whether their customers complain about the compatibility issues of certain products.

N.B.: Do not only update your Yamaha Steinberg USB Driver, but your UR22 mkII needs to have firmware update version no earlier than 1.03. I don’t have my device with me anymore but I guess this matters.

[ShikiSuen]

@lottamaria

I purchased the UR 22mkll interface just a few months ago. I then 2 weeks ago updated my computer software to Sierra, which I didn’t know would lead into the interface not working anymore. After a bit of research I downgraded back to el capitan and installed the drivers (I tried both the CD and newest update from Steinberg web site), but the device still won’t work. My computer says there’s no drivers for it when I go to the sound setting. Does anyone have any idea what to do?! #desperate

Any chance to upgrade the firmware to 1.03? The Yamaha Steinberg USB Driver may have to coop with this version of firmware.

[lukeavero]

Has there been any news on the as it is very frustrating to have my mac shut down and sometimes lose what i have recorded?

[smokypoki]

Im using a UR44, and i didn’t know there were compatibility issue with the new Sierra update.

When will Steinberg release the new firmware does anybody know ? Like a time-frame at least

[gameover]

Can anyone confirm if this issue is fixed? Is it a small number of users or universal problem?
I was just about to purchase the UR22 mk2

[jcosmusic]

I’m also having this exact same issue on Sierra

[adwa_dubs]

My MacOS Sierra version is 10.12.2.
To fix, I follow these 2 steps:
1 - Update driver to last version: 1.9.10
2 - Firmware upgrade to 1.03 version.
Rebooting problem is fixed, but, I dont have any sound in my speakers yet.

[Schreckdenfux]

@candrandro

I have this problem also, when I disconect my UR28M from my mac, and my mac suddently shutdown and restart with black out (no loading sign)… I must hard restart my mac after that…

I’m having the same issue with the UR12! When I’m plugging or unplugging the interface, my MacBook reboots (tells me there was a problem so it had to) and then it sometimes does once more after i’ve logged in. Also I now downloaded the new driver (the installer manual of which states that the current version is compatible with OS 10.11.x but on steinberg.net above the download link for the very same version they state that it’s compatible with 10.12.!?)

As i tried to install the new driver my Mac rebooted again
Have you resolved the issue?

Thanx in advance!

all the best

moriz

[johninflamez]

I had this same issue but with the Yamaha MX61. After upgrading to the latest Steinberg driver, the issue is fixed.

Please uninstall the old driver and then reinstall the updated one. Restart your machine and your kernel panic message Should disappear.

[LisaViola]

@adwa_dubs

My MacOS Sierra version is 10.12.2.
To fix, I follow these 2 steps:
1 - Update driver to last version: 1.9.10
2 - Firmware upgrade to 1.03 version.
Rebooting problem is fixed, but, I dont have any sound in my speakers yet.

Hi what is the difference between updating your driver and updating your firmware?

[jaslan]

@LisaViola

Hi what is the difference between updating your driver and updating your firmware?

The firmware is the software or “code” that resides in the audio interface itself. In other words, the program that the processor inside the audio interface is running.
The driver is the program that the computer is running that allow it to communicate with the audio interface. For example, in Windows or Mac OS.

[NaiRiaN]

I have had the same issue, UR22 causes iMac to restart.
Running mac OS Sierra V 10.12.5.

Downloaded and installed latest driver (v1.9.10), however over the existing older version.
Still had the same issue.

Uninstalled the driver completely, restarted, downloaded and installed the latest version, restarted and all now OK.

Have been able to shut Mac down with no error message and able to unplug UR 22 from USB without causing a restart or other issues(so far).

Hope this helps.

[lukasneumann]

Hello.
I have the same problem for obvious reasons (Macbook 13", late 2012, running on Sierra).
BUT when i try to install the firmware update (v1.9.10.) my computer does exactly the same: shut down (“internal error”) the moment i connect the interface and klick on “start”. without connected interface there is no way of updating, is there?

best, Lukas