What a pathetic drama. I bought the UR44 and trying to install the Cubase software took 6 hours because of corrupted website for activation. Don’t Steinberg actually quality control check their processes. I don’t mind major stuff ups like that, it’s the nature of the beast. Trouble is, I spent ONE HOUR being sent in circles trying to contact someone from Steinberg in support. And NO!!! nothing like this was mentioned in FAQs or the like. The Forums are so bogged down with tens of thousands of posts, that trawling through them was too time consuming. And ridiculous.
So then I paid another $39.99 to upgrade from A1 to Elements 7, and guess what, it downloaded, but hasn’t installed. I open Cubase and it’s still A1!!! And do you think I can contact anyone from Steinberg/Cubase. Once you’ve found a contact link (time consuming in itself), they then want you to contact Yamaha. HUH!!!
I know that Yamaha now own Steinberg, but what the hell? Is anyone still working at Steinberg or have they all left and turned out the light?
May I make a suggestion to Steinberg (not that anyone will even bother to read this post). Buy an Apple product, find their contact details. Ring them or email them. And you’ll find they respond IMMEDIATELY!!!
I’ve just wasted 8 hours in total after being given the runaround by Steinberg. Eight hours times $60!!! That’s how much my business has lost because of the incompetence and Steinberg’s desire to make sure that NO ONE can contact them for after sales support.
BUT!!! If I wanna make an inquiry about BUYING a product, well, that’s a different story. I can contact them 24/7 and you’ll bet i get a prompt reply.
This is pathetic. But what’s even more pathetic, is this post won’t even get a response. Cause the lights out and there’s no one home.
I was hoping to use Logic on my Mac and Cubase on my PC. Looks like I’ll just be sticking to Logic … after losing $39.99.