Wavelab 8.5 WILL NOT open, no matter what

Hi there,

I’ve been using Wavelab for several years now and never really had any major issues…until today. I was originally using Wavelab 7 and then upgraded to 8.5 last October. Again, I’ve never had any problems and absolutely nothing has changed over the weekend, but when I came to use it today it simply wouldn’t open. I click on the program on my Mac as usual and it starts loading the Wavelab 8.5 splash screen before prompting the following message box:

Wavelab 8.5 quit unexpectedly

Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.

Ignore…Report…Reopen

When I click on report it states the following:

Process: WaveLab 8.5 [2330]
Path: /Applications/WaveLab 8.5.app/Contents/MacOS/WaveLab 8.5
Identifier: net.steinberg.WaveLab-8-5
Version: 8.5.30.871 (8.5.30.871)
Build Info: WaveLab 8.5-Unknown~871
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: WaveLab 8.5 [2330]
User ID: 502

Date/Time: 2016-03-07 12:13:38.684 +0000
OS Version: Mac OS X 10.10.5 (14F27)
Report Version: 11
Anonymous UUID: EEC930CB-6ECB-707D-0099-2ECA9F4F2B8C


Time Awake Since Boot: 7200 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

VM Regions Near 0:
–>
__TEXT 0000000100000000-00000001014b5000 [ 20.7M] r-x/rwx SM=COW /Applications/WaveLab 8.5.app/Contents/MacOS/WaveLab 8.5

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 QtGui 0x00000001023c1cdc QColor::rgba() const + 12
1 net.steinberg.WaveLab-8-5 0x00000001000b06ac 0x100000000 + 722604
2 net.steinberg.WaveLab-8-5 0x0000000100176da3 0x100000000 + 1535395
3 net.steinberg.WaveLab-8-5 0x0000000100177161 0x100000000 + 1536353
4 net.steinberg.WaveLab-8-5 0x00000001006eac34 0x100000000 + 7253044
5 net.steinberg.WaveLab-8-5 0x000000010074d27b 0x100000000 + 7656059
6 net.steinberg.WaveLab-8-5 0x00000001007405f8 0x100000000 + 7603704
7 Core.dylib 0x000000010173f92d TAutoSetting::Load(TTaggedInputStream*) + 285
8 Core.dylib 0x000000010174030b CreateGlobalObjects(TFileName const&, TString<char16_t> const&) + 827
9 net.steinberg.WaveLab-8-5 0x0000000100087309 0x100000000 + 553737
10 libdyld.dylib 0x00007fff883e15c9 start + 1

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8670f232 kevent64 + 10
1 libdispatch.dylib 0x00007fff8a292a6a _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x00007fff8670e94a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8252c3dd start_wqthread + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff8670e94a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8252c3dd start_wqthread + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff8670e94a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8252c3dd start_wqthread + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff8670e94a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8252c3dd start_wqthread + 13

Thread 6:

Thread 7:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8670e3fa __select + 10
1 libsystem_pthread.dylib 0x00007fff8252f05a _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff8252efd7 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff8252c3ed thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000060000003fb01 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x00007fff5fbfdde8 rbp: 0x00007fff5fbfdc20 rsp: 0x00007fff5fbfdc00
r8: 0x0000000000000000 r9: 0x0000000000000e20 r10: 0x0000000000036e48 r11: 0x00000001023c1cd0
r12: 0x00007fff5fbfdde8 r13: 0x0000000000000048 r14: 0x0000000000000000 r15: 0x0000000100f4c9d1
rip: 0x00000001023c1cdc rfl: 0x0000000000010206 cr2: 0x0000000000000000

Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14


Binary Images:
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0x7fff8cea5000 - 0x7fff8ceaefff libGFXShared.dylib (11.1.2) <7F9F6175-E993-3014-8C9B-1F08CE7C75A2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x7fff8d048000 - 0x7fff8d04bfff com.apple.help (1.3.3 - 46) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x7fff8d0a7000 - 0x7fff8d0d9ff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x7fff8d0db000 - 0x7fff8d0dbfff com.apple.audio.units.AudioUnit (1.12 - 1.12) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff8d100000 - 0x7fff8d108fff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
0x7fff8e776000 - 0x7fff8e7adffb com.apple.LDAPFramework (2.4.28 - 194.5) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff8e7ae000 - 0x7fff8e7dbfff com.apple.CoreVideo (1.8 - 145.1) <18DB07E0-B927-3260-A234-636F298D1917> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8e7dc000 - 0x7fff8e7dcfff libOpenScriptingUtil.dylib (162.2) /usr/lib/libOpenScriptingUtil.dylib
0x7fff8e7df000 - 0x7fff8e7fcffb libresolv.9.dylib (57) <26B38E61-298A-3C3A-82C1-3B5E98AD5E29> /usr/lib/libresolv.9.dylib
0x7fff8e80d000 - 0x7fff8e853ff7 libFontRegistry.dylib (134.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff8e854000 - 0x7fff8e97cff7 com.apple.coreui (2.1 - 308.6) <9E0E9C6A-68F5-34C1-A17C-96226D401D4D> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff8e97d000 - 0x7fff8e9effff com.apple.framework.IOKit (2.0.2 - 1050.20.2) <09C0518C-90DF-3FC3-96D6-34D35F72C8EF> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8e9f0000 - 0x7fff8ea3afff com.apple.HIServices (1.22 - 523) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x7fff8ea3b000 - 0x7fff8ea44ff3 com.apple.CommonAuth (4.0 - 2.0) <9A484EE6-0003-3AB1-AE4F-AA543BBBF53F> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff8ea45000 - 0x7fff8ea5fff7 libextension.dylib (55.2) <3BB019CA-199A-36AC-AA22-14B562138545> /usr/lib/libextension.dylib
0x7fff8ead8000 - 0x7fff8eae9fff libcmph.dylib (1) <46EC3997-DB5E-38AE-BBBB-A035A54AD3C0> /usr/lib/libcmph.dylib
0x7fff8eaeb000 - 0x7fff8eb13fff libsystem_info.dylib (459.40.1) <2E16C4B3-A327-3957-9C41-143911979A1E> /usr/lib/system/libsystem_info.dylib
0x7fff8eb14000 - 0x7fff8ec51fff com.apple.ImageIO.framework (3.3.0 - 1239) /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff8ecb8000 - 0x7fff8ecbafff libquarantine.dylib (76.20.1) <7AF90041-2768-378A-925A-D83161863642> /usr/lib/system/libquarantine.dylib
0x7fff8ecbb000 - 0x7fff8efbdffb com.apple.GeoServices (1.0 - 1077.0.18) <2BBF8B44-DD46-3432-8C84-6D6AA004C233> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x7fff8efc4000 - 0x7fff8f00aff7 libauto.dylib (186) /usr/lib/libauto.dylib
0x7fff8f00b000 - 0x7fff8f14efff libsqlite3.dylib (168.2) /usr/lib/libsqlite3.dylib
0x7fff8f14f000 - 0x7fff8f2b6ffb com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <5678FC94-456A-3F5F-BA9A-10EB6E462997> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff8f2b7000 - 0x7fff8f2b8ff7 libsystem_blocks.dylib (65) <9615D10A-FCA7-3BE4-AA1A-1B195DACE1A1> /usr/lib/system/libsystem_blocks.dylib
0x7fff8f2b9000 - 0x7fff8f2ddff7 com.apple.Sharing (328.17 - 328.17) /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff8f2de000 - 0x7fff8f2faff7 libsystem_malloc.dylib (53.30.1) /usr/lib/system/libsystem_malloc.dylib
0x7fff8fe23000 - 0x7fff8fe29fff libsystem_trace.dylib (72.20.1) <840F5301-B55A-3078-90B9-FEFFD6CD741A> /usr/lib/system/libsystem_trace.dylib
0x7fff8ff82000 - 0x7fff8ff82ff7 libkeymgr.dylib (28) <77845842-DE70-3CC5-BD01-C3D14227CED5> /usr/lib/system/libkeymgr.dylib
0x7fff8ff83000 - 0x7fff8ffeaff7 com.apple.framework.CoreWiFi (3.0 - 300.4) <19269C1D-EB29-384A-83F3-7DDDEB7D9DAD> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x7fff8ffeb000 - 0x7fff90074ff7 com.apple.CoreSymbolication (3.1 - 57020.2) /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
0x7fff90075000 - 0x7fff90078fff com.apple.xpc.ServiceManagement (1.0 - 1) /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff901b0000 - 0x7fff9047fff3 com.apple.CoreImage (10.3.4) /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage
0x7fff904cb000 - 0x7fff904f4ffb libxslt.1.dylib (13) /usr/lib/libxslt.1.dylib
0x7fff9065d000 - 0x7fff906e1fff com.apple.PerformanceAnalysis (1.0 - 1) <4E934EE0-5CC6-3D54-8FA2-5B8AE669D775> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
0x7fff906e2000 - 0x7fff906e4fff com.apple.EFILogin (2.0 - 2) <3BA837D8-94F5-3240-9CF7-E40DC2808446> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff9071e000 - 0x7fff9076afff com.apple.corelocation (1486.17 - 1615.24) <8825B3E2-E053-3E01-AE31-793443962D06> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff9076b000 - 0x7fff907b6ff7 com.apple.CloudDocs (1.0 - 321.10) /System/Library/PrivateFrameworks/CloudDocs.framework/Versions/A/CloudDocs
0x7fff907b7000 - 0x7fff907c8ff3 libsystem_coretls.dylib (35.40.1) <155DA0A9-2046-332E-BFA3-D7974A51F731> /usr/lib/system/libsystem_coretls.dylib
0x7fff907c9000 - 0x7fff907d5ff7 com.apple.OpenDirectory (10.10 - 187) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff90832000 - 0x7fff90833ff3 libSystem.B.dylib (1213) <1866C519-C5F3-3D09-8C17-A8F703664521> /usr/lib/libSystem.B.dylib
0x7fff9088e000 - 0x7fff908f5ffb com.apple.datadetectorscore (6.0 - 396.1.2) /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x7fff9091b000 - 0x7fff90d6efc7 com.apple.vImage (8.0 - 8.0) <33BE7B31-72DB-3364-B37E-C322A32748C5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x7fff90d6f000 - 0x7fff90d71ff7 com.apple.securityhi (9.0 - 55006) <2B9C0BCB-7D82-39C2-A99F-7B9E1522CDD6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x7fff90d72000 - 0x7fff90e56fff libcrypto.0.9.8.dylib (52.40.1) /usr/lib/libcrypto.0.9.8.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 4118
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=256.8M resident=86.7M(34%) swapped_out_or_unallocated=170.1M(66%)
Writable regions: Total=108.1M written=6936K(6%) resident=10.4M(10%) swapped_out=0K(0%) unallocated=97.7M(90%)

REGION TYPE VIRTUAL
=========== =======
CG backing stores 776K
CG shared images 304K
Kernel Alloc Once 8K
MALLOC 76.9M
MALLOC (admin) 32K
Memory Tag 242 12K
STACK GUARD 56.0M
Stack 10.6M
Stack (reserved) 520K reserved VM address space (unallocated)
VM_ALLOCATE 17.1M
__DATA 18.8M
__IMAGE 528K
__LINKEDIT 84.4M
__TEXT 172.4M
__UNICODE 552K
mapped file 62.2M
shared memory 4K
=========== =======
TOTAL 501.1M
TOTAL, minus reserved VM space 500.6M


Model: MacBookPro10,1, BootROM MBP101.00EE.B09, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
PCI Card: Apple 57762-A0, Ethernet Controller, Thunderbolt@195,0,0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: USB3.0 Hub
USB Device: USB3.0 Hub
USB Device: USB2.0 Hub
USB Device: LaCie Storage
USB Device: USB2.0 Hub
USB Device: Plantronics C320
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: Elements 10B8
USB Device: eLicenser
USB Device: iLok
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
Thunderbolt Device: Thunderbolt to Gigabit Ethernet Adapter, Apple Inc., 3, 5.5

I don’t know why it won’t open. It simply says the same thing even when I click on ‘reopen’. I haven’t updated any other software, or changed my Mac OS.
I use the software for my job and right now this is incredibly inconvenient. I’ve tried reinstalling several times, but no to avail. I’m stumped.

Help me!!!

I’m sure PG can give you a better answer after analyzing the crash report but I would start by copying your WaveLab 8.5 Preferences folder somewhere safe (your desktop/Dropbox/flash drive etc.) and then deleting the WaveLab Preferences folder and starting fresh.

You can always put the entire folder or certain files back as needed to bring back your settings and preferences. You can find the preferences folder here:

/Users/username/Library/Preferences/WaveLab 8.5

Often times, clearing only the general.dat file will solve the issue but again, it’s important to save a copy of this entire folder to get back to where you left off minus any corrupt preference files so you don’t lose any important settings you might want back.

So far so good!! Thank you. I had no idea that deleting those preferences would help. I’ve backed them up regardless, but it looks like it created a new folder to replace the old one as soon as it started opening.
Hopefully it should all be ok now, but I’ll report if there was anything else.

Thank you again, so much, I really truly appreciate it.

No problem, at least you’re back up and running. Maybe PG will be able to say what caused the problem exactly and which prefs file might be safe to put back.

WaveLab will create all new preferences files if you clear them as you saw but if there are any that you had very customized (key commands for example), you could likely put that specific key commands prefs file back from the safety copy you made to restore your previous key commands.

^^^^I think you have created the longest post in the Forum’s history WOW!

When I had similar problems PG suggested a similar approach to what you have been told.

Best of luck!