Wavelab Cast 2 Crash

WaveLab
1

Well that didn’t go well.

Just purchased Wavelab Cast 2 with the objective of quick editing audio in video.

Installed OK (one plugin not behaving the checking but all seemed to go OK for install)
Opened WLC2 - checked config. Changed sample rate to 48000 to match that of my .mov video clip. (32bit float 48000).
Imported Video file - Appeared in WLC2
Video was created with Quicktime v 10.5
Tried to Play - Crash

Header of Crash log below :

Translated Report (Full Report Below)

Process: WaveLab Cast 2 [3252]
Path: /Applications/WaveLab Cast 2.app/Contents/MacOS/WaveLab Cast 2
Identifier: net.steinberg.WaveLab-Cast-2
Version: 2.0.10.28 (2.0.10.28)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2024-02-15 23:53:08.4405 +0000
OS Version: macOS 14.3.1 (23D60)
Report Version: 12
Bridge OS Version: 8.3 (21P3049)
Anonymous UUID: 4FF9B2BA-772A-5CE4-758C-2EF514FB87FE

Time Awake Since Boot: 5800 seconds
System Integrity Protection: disabled
Crashed Thread: 8 Playback Audio Queue

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
Exception Codes: 0x0000000000000001, 0x0000000000000008

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [3252]

VM Region Info: 0x8 is not in any region. Bytes before following region: 140737488187384
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
—>

Where did I go wrong?

Cheers
David

2

Reboot and try again.

3

Exactly the same error.

The issue appears to be the default Quicktime .mov file format created by QuickTime Player
Version 10.5 (1184.2) under Sonoma 14.3.1 is not being correctly read by Wavelab Cast 2. On import the video file does not show any split of the audio content of the file from the video content. in Wavelab Cast 2.

If I convert the audio content of the .Mov file manually with other software (Wondershare UniConverter 15) I can get it to split as I would have expected on import.

Is there something I have failed to set up?

Thanks

David

4

I think the last update may be causing issues? My software has crashed three times since then. Uninstall, reinstall each time. I sent the event log and crash dump to Support. Weren’t able to identify the issue.

Log Name: Application
Source: Application Error
Date: 1/24/2025 10:41:02 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
Description:
Faulting application name: WaveLabCast2.exe, version: 2.0.50.13, time stamp: 0x67471472
Faulting module name: KERNELBASE.dll, version: 10.0.26100.2454, time stamp: 0x398a1cce
Exception code: 0xe06d7363
Fault offset: 0x00000000000c837a
Faulting process id: 0x55E8
Faulting application start time: 0x1DB6EDAF05C3A3D
Faulting application path: C:\Program Files\Steinberg\WaveLab Cast 2\WaveLabCast2.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 126d1b9e-1503-475a-8a1c-0a8a1b82e769
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
0
2
100
0
0x8000000000000000

10352

WaveLabCast2.exe 2.0.50.13 67471472 KERNELBASE.dll 10.0.26100.2454 398a1cce e06d7363 00000000000c837a 0x55e8 0x1db6edaf05c3a3d C:\Program Files\Steinberg\WaveLab Cast 2\WaveLabCast2.exe C:\WINDOWS\System32\KERNELBASE.dll 126d1b9e-1503-475a-8a1c-0a8a1b82e769
5

Reinstalling can’t help. But what did you do at the time of the crash?

6

I was opening an mp3 file.

7

Must have been some header data in the mp3 file which Wavecast programming didn’t anticipate, or the underlying operating system not doing what it should. Probably why a reference to kernel error.

The next test would be to use the same MP3 file in wavecast running on a Mac to see if it crashes. That way you might be able to identify if it’s file corruption or operating system issue. But of course that requires access to both Windows and Mac operating systems.

If you want to give me a link to the mp3 file say via a cloud link I’m happy, as time permits, to see if it crashes my mac set up on loading as I have Wavecast2 here.

I had a similar crash on loading an MP3 on my system but I’m osX and you appear to be windows. So Wavecast appears to be one common link for both crashes. On mine I got around it by converting the mp3.

Just another step to diagnosis.

Cheers
David