I recently bought WaveLab Elements 9.5 Update from WaveLab Elements 7. I installed it. When opening and trying to activate, (using my USB e-licenser) computer says: no license to upgrade found. Not on USB dongle, not on soft e-licenser.
However, Wavelab Elements 7 worked well here for many years.
How can I activate the 9.5 upgrade?
I asked Steinberg support, but they turned out to be an awful service!
Can anybody else help me?
Does it have anything to do with macOS Mojave 10.14.5, I updated a few months ago?
Hi Philippe,
Steinberg support is a huge disillusion to me.
I stead of helping me, they accuse me of not being the legal owner of the WaveLab 7. Which I certainly am, I bought it new in a box with DVD and registered on e-soft Licenser.
They are pretending that my personal activation code (of the Wavelab I used for many years) has been registered on a USB dongle in America in 2011.
And can therefore not be upgraded without that dongle.
This is really unbelievable.
In that case, how could I have used it (in Belgium) for so many years, without that “American dongle”?
This story is becoming more and more a farce comedy…
I don’t know how to proceed.
they accuse me of not being the legal owner of the WaveLab 7
You must have met by change the wrong person. This is why I recommend you to ask again, with the hope to reach another person. At my level, I can’t do anything.
