this is my first post in this foum so I’d like to say hallo to all the people that is here and to thank anyone that could give me any tip for my problem.
My name is Alessandro and i use Cubase from 20 years, or however I used it 20 years ago!
But in this Time I restarted to get back in this enviroment, not professionally but just to Play Music!
My problem in few words: it is impossible to reactivate my Cubase Elements 9 I tryed a lot, already wrote to some other forum and naturally in My Support / My Request in 2 weeks I had no answer
I have 2 licenses, but one seems to be impossible to reactivate. After a regular activation and installation my PC was having problems with Windows and I had to Format. Then no more chances to reactivate.
In the web page My Software I don’t see this license, if I try to use the activation code it appears like already used and it is not possible to make another since the software is not listed as I already wrote.
I think that the problem is linked with tis issue: after activating the first time I didn’t manage in My Products the License to add it there.
Pkease if you have a link or any idea about a way to fix this problem give me a feedback!