Where do I send a dump file after consistent cubase crashes?

Cubase
1

Sorry may be an obvious question but I’m going round in circles as the my steinberg options for contact are not for technical support.
I have cubase 11 artist.
Thanks

2

Hi,

You can either rise official Steinberg support ticket, or you can share the file here.

3

Thanks Martin. Here’s the file.Cubase Artist 11.0.30.419 64bit 2021.9.9 14.05.48.068.dmp (697.2 KB)

4

Hi,

Could you be more specific, when this crash happened, please? Can you reproduce the crash, does it always crash?

5

Hi,

The crash is in Groove Agent 5.0.30. Please, install the latest update Groove Agent 5.0.50 from the Steinberg Download Assistant.

If it doesn’t help, could you try to trash Groove Agent Preferences folder, please?

Cubase Preferences folders are:
Mac: ~/Library/Preferences/Groove Agent X
Win: %appData% Steinberg/Groove Agent X_64

7

Thanks I’ll give it a go
:+1:t3:

8

Thanks, hadn’t realised there was an update, it’s sorted the problem

9

Argh, unfortunately the problem has returned even after the update to latest version of GA5 - I’ve also updated Cubase Artist to 11.0.4.0. DMP files from this morning attached
Thanks for listening.
DavidCubase Artist 11.0.30.419 64bit 2021.9.21 11.25.25.609.dmp (916.0 KB)
Cubase Artist 11.0.40.446 64bit 2021.9.21 12.45.05.204.dmp (883.7 KB)