Where is customer support?

I have two open tickets with support, one relating to an eLicense issue and the other Cubase 9.5.
The eLicenser ticket #453742 has been open for 14 days now since 3rd Feb and the Cubase ticket #455306 open for 8 days now since 9th Feb.

No one from support has bothered to even look at these tickets yet. If I raise a ticket with VSL they always respond within 24 hours.

Come on guys, this is a joke! can someone look at my tickets please?

Hi and welcome to the forum,

Sorry, this is user forum. I’m afraid, we cannot help, if you don’t provide the information about your issues.

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