Where is customer support?

Cubase
1

I have two open tickets with support, one relating to an eLicense issue and the other Cubase 9.5.
The eLicenser ticket #453742 has been open for 14 days now since 3rd Feb and the Cubase ticket #455306 open for 8 days now since 9th Feb.

No one from support has bothered to even look at these tickets yet. If I raise a ticket with VSL they always respond within 24 hours.

Come on guys, this is a joke! can someone look at my tickets please?

2

Hi and welcome to the forum,

Sorry, this is user forum. I’m afraid, we cannot help, if you don’t provide the information about your issues.

3

For those searching this topic:

https://o.steinberg.net/en/support/support_contact/service_rma/rma_contact.html