This is my second try to voice my unrest with this situation. I now have two messages that I wrote to support in the MySteinberg Area, non of which has been ever answered. The first one was about a problem in Cubase, the second one now about a problem with WaveLab 9.5 (a functional problem regarding the DDP Player not starting up.)
I can’t believe I have spent literally thousands of Euros over the years on Cubase and Wavelab (the full versions, now called ‘pro’) and I can’t even get someone from support to react to my problem? I mean a mere reaction?! Is there a general Email-Adress where Steinberg support can be reached? I mean I still give them the benefit of the doubt, it could be a bug in MySteinberg, but still… this is getting very annoying and would be reason enough to drop the products of the company alltogether.
Now, I’ve tried before to adress this situation in the forum and my post was flagged as ‘not on topic’ and not even approved. So I fear the same thing will happen with this one. So then at least I would ask the moderator to provide me with some information on how I can reach Tech support at Steinberg.