Not everyone is too busy to spend a few mins and reply to anyone who’s fallen outside the support system, surely?
At the bare minimum you’ve only got to favourite a link to the forum on your browser/desktop and check every few days - like this:-
They stand out like a sore thumb in a small list.
Literately takes minutes, lose more time going to the toilet. But it looks so bad for them for potential and existing customers seeing people left hanging. At least in my opinion.