I paid for the full version of Cubase 9. I uninstalled it and tried to reinstall because of an issue customer support would not help me with. Now, I cannot reinstall because when I enter the code in the website, it gives some random error on the perfectly legitimate product I paid for. I contacted customer service and they want me to give remote access to somebody. This is completely unacceptable. I will not allow a random person to remote to my computer because their website give me errors when I try to DOWNLOAD THE PRODUCT I PAID FOR.
If this isn’t resolved within a week I’m leaving Cubase and I’m not going to buy another update. It’s unbelievable that a product north of $400 won’t even install on my computer. Reaper costs $60 and doesn’t require an extra dongle. Fix the issue with my code or I will share this problem on social media to warn people about the absolute garbage treatment from Steinberg. This is costing me time and money and there are too many competitive options to stay with Cubase.