Why is Cubase 13 starting in Safe Mode?

Cubase
1

Windows 11 pro latest updates
Cubase 13.0.41

6 out of 10 times Cubase is starting in safe mode.
I close a project and close Cubase, no errors.
I start Cubase and it will start in Safe Mode.
No DMP files.
Any suggestions?
Thanks in advance.

1 Like
2

What is you system config?

3

Hi,

That means, Cubase is crashing during the previous quit.

Could you attach a screenshot of the Safe Start Dialog, please? There might be valuable information.

4

Hi Martin,
I re-installed Cubase and the problem seems to be gone.
Don’t know what caused it.

2 Likes
5

it was the same, then again such a problematic closure and launch returned

6

Hi Martin,
Still no problems closing Cubase Pro 13.0.41.
Previously I first installed Cubase Pro 12.0.70 and after that the 13 version.
Now I only installed the 13 version. Could this be the reason?

1 Like
7

Hi,

I don’t think so. I would guess, something (important) has been rewritten in the correct way with the 2nd installation.

8

Hi Martin,
It is back, no dmp file.

Screenshot
Screenshot1491Ă—822 66.3 KB

9

Hi,

Unfortunately, it doesn’tpoint to anything.

Generate a DMP file and share it via Dropbox or a similar service, please.

Use the Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your hard disk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behaviour (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 13:
    procdump64 -e -h -t Cubase13

Nuendo 13:
procdump64 -e -h -t Nuendo13

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exceptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or a similar service, please.

10

Interesting, my Cubase always starts and closes with the same Safe Mode(((

But I have crashes, dropouts randomly