Cubase Pro 12.0.7 freezes on start and I can’t get past the Steinberg HUB screen because it won’t stop loading. Running Cubase in safe mode doesn’t help.
It occasionally happened before, but after restarting my PC a couple of times, it would launch. Today I woke up and can’t start it. I confirmed there’re no plugin updates, no system updates, no DAW updates installed since I used it last time. Then, I tried updating Win11 to the latest one, but it did nothing.
I honestly don’t think the HUB window is the problem. Cubase just freezes and won’t start.
I can’t disable the HUB in the preferences, as Cubase doesn’t launch. So, if there’s an option to disable it through editing some txt document, I can try.
Yes, I either open a recent project or start a new one. I got used to the HUB window, because I keep an eye on the latest Steinberg news and updates from there. Even if there’s something wrong because of the HUB, I believe it is something that should be fixed.
Today, Cubase actually did launch! But after opening a project, creating a new midi-track, recording a single note there and dragging it to the beginning of the project, Cubase freezed again
I ran “msdt.exe -id DeviceDiagnostic” command in CMD as an administrator and reinstalled Arturia midi control center.
Unfraternally, Cubase did crashed again after moving a midi-not in the piano roll. And now it gets stuck at the HUB window again if I restart it.
Please give us more details about your audio setup:
which interface do you use?
which MIDI controller do you use?
are you using vepro?
Does it work when you disconnect your MIDI controller before starting Cubase?
There’s another topic about the same error message. Unfortunately, without a working solution for that user. However, one of those suggestions might work in your particular case: It's Cubase 12 and Cubase still hangs or crashes on exit
No, I don’t use Vienna Ensemble Pro.
I currently use UAD Volt 476.
My MIDI controller is Arturia Keylab 49 (via usb)
I opened Device Manager/View > Show Hidden Devices, expanded the “Audio Inputs and Outputs” tab, right clicked and uninstall all the unnecessary drivers from the previously used audio interfaces. After that I uninstalled any associated drivers/apps in windows 11 “Add or Remove programs”. Then, I restarted my pc with my midi controller disconnected.
I opened Cubase, loaded a project, created midi track, drew a note there, moved it, saved the project, moved the note again → Cubase crashed. So the issue is reproducible.
Hm… I checked "Use Device ‘WinRT MIDI’ and the previously loaded project works fine after moving a midi note.
However, when I open the project I get this pop-up window:
“short” and “long” are just the names of the 2 midi tracks created in this project.
As soon as I uncheck ‘WinRT MIDI’ and open a new project, the issue returns. (Even if I uncheck all the available midi in and out ports for all the listed devices).
I can see “ur-c_extension.dll”, but I deleted ur-c related drivers from the system because I don’t use UR44C audio interface anymore. I wonder why it could be still there.
I don’t get what those lines of code mean, especially for Exception Analysis.
I deleted “Universal Audio Volt Driver v1.1.0” from Win 11 “Add or remove programs”.
Then, I launched UA Connect App, installed the same driver again, restarted the PC, but it didn’t help. Shall I try this again? Or is there a correct way of checking/removing midi/drivers that I’m missing?
If this is the case, this is the known Windows WDM MIDI driver issue. Enable the WinRT MIDI Driver in the Studio > Studio Setup > MIDI Ports Setup, please.
The initial problem, that Cubase would crash at the hub screen, doesn’t occur anymore?
Is there’s only the moving MIDI note crash now?
If so, is it possible to move the MIDI note in safe mode without Cubase crashing?
Did you go through the following steps from the manual?
Uninstalling TOOLS for UR-C
To uninstall the software, you must remove the following software one by one.
• Yamaha Steinberg USB Driver
• Steinberg UR-C Applications
• Basic FX Suite
Follow the steps below to uninstall TOOLS for UR-C.
Windows
Disconnect all USB devices other than the mouse and keyboard from the computer.
Start the computer and log on to the Administrator account.
Exit any open applications and close all open windows.
Open the window for the uninstall operation as follows.
[Control Panel] [Uninstall a Program] to call up the [Uninstall or change a program] panel.
Select the software to be uninstalled from the list.
Mac
Disconnect all USB devices other than the mouse and keyboard from the computer.
Start the computer and log in to the Administrator account.
Exit any open applications and close all open windows.
Extract the TOOLS for UR-C that you downloaded in advance.
Double-click the following file in the extracted folder.
• Uninstall Yamaha Steinberg USB Driver
• Uninstall Steinberg UR-C Applications
• Uninstall Basic FX Suite
Click [Run] when the “Welcome to the ***uninstaller.” message appears.
The characters *** represent the software name. After that, follow the onscreen instructions to uninstall the software.
• Yamaha Steinberg USB Driver
• Steinberg UR-C Applications
• Basic FX Suite
Click [Restart] or [Close] when the “Uninstallation completed.” message appears.
Click the [Uninstall] / [Uninstall /Change].
When the message prompting you to restart your computer appears, click [Restart].
If the [User Account Control] window appears, click [Continue] or [Yes].
Repeat steps 4 through 7 to uninstall the remaining software you have not selected.
Follow the on-screen instructions to remove the software.
Uninstalling TOOLS for UR-C is now complete.
Repeat steps 4 through 6 to uninstall the remaining software you have not selected.
Yes, I did. Although, I kept Basic FX Suite because I have a license for the bundled Yamaha Reverb there.
Crash at the HUB screen happens if I launch Cubase again after the moving MIDI note crash occurred. And it will crush at the HUB until I restart my PC.
UPDATE:
-So, I uninstalled all UAD related drivers from Device Manager/ “Audio Inputs and Outputs”.
-I deleted UAD Volt driver and UAD connect app from my PC.
-I restarted the PC.
-I opened Cubase using the default generic driver with ‘WinRT MIDI’ unchecked.
-And my Cubase project worked fine.
-I reinstalled the UA Connected, reinstalled the Volt driver through it, restarted my PC.
-With the Volt selected, I tried creating a new project and the issue is gone. My previous project also works now.
I’m not sure if I have to worry about those “Warnings” in the Exception Analysis, but the issue seems to be fixed now. Thank you for your help, Croissant.
