Dear customers,
We have created a Help Center article on the issue that has been reported a couple of times now and that prevents the TOOLS for UR from working properly after the update to the latest Windows 10 release.
Have a look at the Help Center article for details and the workaround:
https://helpcenter.steinberg.de/hc/en-us/articles/115001588410-Windows-10-TOOLS-for-UR-Preparing-to-install-
The ‘Preparing to Install’ issue also shows up for MuseScore and the latest version of the driver (1.9.11) solves the issue … providing you first install the Fall Creators update and only then (re-)install the driver.
I am also seeing the same issue after latest Win 10 update and cannot get to start Cubase Elements 9 with UR242 audio interface. Following these instructions solved my problem, thanks.
Thanks so much for this. I Just ran in to the “Preparing to install” problem. I followed the instructions for the workaround (in the link provided) and the problem is completely resolved.
THis issue is back with the latest windows 10 update (1803). There must be a way to avoid this. This is a misuse of my time.
This exact same issue is now back with the april update. Cubase wont start. Please advise.
Btw, the e-licenser app also stopped working after the update, but the may 7th release seems to adress that.
This trick appears to be working again:
https://helpcenter.steinberg.de/hc/en-us/articles/115001588410-Windows-10-Fall-Creators-TOOLS-for-UR-Preparing-to-install-
Does anyone have the same problems with another brands of Audio interfaces or are the Steinberg drivers really that bad (in addition to the unacceptable high latency compared to RME ) ?
This issue can be resolved using the link posted above (https://helpcenter.steinberg.de/hc/en-us/articles/115001588410-Windows-10-Fall-Creators-TOOLS-for-UR-Preparing-to-install-)
Since the topic has begun to be a magnet for off topic posts I’ll lock it, but if you need to discuss, there is a dedicated thread: https://www.steinberg.net/forums/viewtopic.php?f=209&t=136761&p=742045