WL 11 in trial mode, no licenses in my account for Elements or Pro

I am a bit concerned. I upgraded WL from Cast > Elements > Pro. I opened up Pro today and it’s saying I am on a trial. There are no other products in my account apart from WL 11 trial.

Even more of a concern is that there is nothing in my account to say I own any of the products. I do have invoices though.

What do I do?

I uninstalled EVERYTHING and redownloaded everything. I get the impression the software thinks I am wanting to upgrade from pre 11.1. When I purchased the Pro 11 upgrade, I made sure I selected “Upgrade from WaveLab Elements 11.1”.

6 days on and not even a reply from Steinberg. If I had known how poor their customer service was I certainly would not have purchased from this company. Think I’ll request a refund now.

Your first screenshot says, “Upgraded to Steinberg Licensing”
On which of the other screenshots is something with Steinberg Licensing?

Did you activate it? Steinberg License Manager?

Where is your account information showing up?
@ MySteinberg?
If not, you’re on the wrong place.

User forum… no official support ressource.

You should be able to see your registered and activated licenses by following the links in this page:

Your purchases from the Steinberg Shop can be seen here:

Like st10ss said, this is an user forum. Official tech support is generally not provided through here.

Could you post the following:

  • A screenshot of the eLicenser Control Center with the serial numbers hidden
  • A screenshot of the Steinberg Activation Manager
  • Which upgrade you purchased according to the receipt/purchase confimation email (e.g. “Cubase Pro 10.5 Update from Cubase Pro 10”)

The above info makes it easier to know which of the upgrades you purchased wasn’t the correct one.